Jill Roozeboom

Experience

• 

  Iowa Telecom, now Windstream Communications

  Mar 2000 - Mar 2003

  Managed Business Sales Call Center to reach customer satisfaction, sales and call-time goals set by upper management. Created, maintained and trained employees on new processes or procedures, including regulatory rules system procedures or product knowledge. Performed written and oral performance evaluations annually. Monitored progress through reporting and evaluations and made referrals for transfers or promotions and followed through on disciplinary action when necessary.

  • Business Customer Support Center Supervisor

    Sept 2001 - Mar 2003

  • Business Sales Support Specialist

    Jul 2000 - Sept 2001

  • Administrative Assistant

    Mar 2000 - Jul 2000
• 

  Iowa Telecom, now Windstream Communications

  May 2003 - Jul 2010

  Sr. Systems Analyst

  Primary System Administrator and Sr. Business Analyst for Singl.eView and the company's data warehouse storing all billing transactions and billing related data. Led the design, testing and implementation for the integration between Siebel and Singl.eView that consistently held a 97% integration rate. Worked tightly with developers to design a migration strategy of legacy data from multiple acquired companies into current systems. Led the mapping of all customer data for migration into Siebel and Singl.eView from legacy systems. Daily use of:~Oracle PL/SQL~Oracle SQL~Siebel~Singl.eView~UNIX~Oracle Discoverer~Business Objects~Oracle Application Express~Microsoft Excel~Microstof Word Show less

• 

  Zirous

  Jul 2010 - now

  At Zirous, we've provided IT Solutions to our customers for over 30 years. Our ultimate goal is to improve our customer's business process by leveraging cutting edge technologies. We aim to increase efficiency, productivity and profitability with:-Identity Management-Integration-Database-Big Data-CloudIn order to make that happen, we've partnered with some great companies, including Oracle, SailPoint, Cloudera, Microsoft and AWS. These partnerships provide the necessary foundational tools which allow Zirous' solutions to make a big impact on your business. Show less

  • Business Analysis Manager

    Jul 2010 - now

  • Compliance Officer

    Jul 2010 - now