Pam Mclean

Experience

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  Pride Global

  Nov 2019 - Jan 2021

  IT Support Specialist

  • Diagnosed and resolved hardware, software, and network issues promptly, ensuring uninterrupted business operations.• Installed, configured, and upgraded OS and software applications, enhancing system performance and security.• Collaborated with cross-functional teams to troubleshoot network connectivity problems, ensuring seamless resource access.• Documented support activities and maintained inventory, resulting in streamlined issue tracking and compliance.• Contributed to process improvements, reducing average issue resolution time by 20% and enhancing user satisfaction. Show less

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  CSI

  Feb 2021 - Aug 2022

  Cloud Engineer

  • Developed actionable security blueprints, principles, models, designs, standards, and guidelines to ensure enterprise information technology architecture and support is consistent, usable, secure and adds value to the business.• Implemented control systems solutions including but not limited to Identity and Access Management (IAM), Data Loss Prevention (DLP), Anti-exploitation, Next Generation Firewalls, Intrusion Prevention Systems (IPS), Network Access Control (NAC), Public Key Infrastructure (PKI), Virtual Private Network (VPN), Malware Analysis, and Application listing.• Designed, guided, and supported multiple security Cloud work stream leads through the design and implementation of targeted change strategies including identification of change impacts to people, process, policy, and structure, stakeholder identification and alignment, appropriate communication and feedback loops, success measures, training, organizational readiness, and long-term sustainability.• Designed, enabled, and delivered scalable and automated strategy – Infrastructure as Code (CloudFormation & Terraform).• Defined and deployed systems for metrics, logging, and monitoring of AWS environments using CloudWatch and other monitoring tools.• Ensured appropriate CI/CD pipelines are built and executed with automation and utilization of appropriate dev ops tool – on both Cloud and on-premises infrastructure.• Developed Cloud Security Controls Framework aligned to security frameworks CSA, CIS and NIST for multi-cloud environment.• Performed Cloud Security Assessments of Cloud platforms/environments using industry standard frameworks such as ISO, CSA-CSM and NIST. Show less

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  ALTA IT Services, LLC

  Aug 2022 - Apr 2024

  Cloud Engineer/Devops Engineer
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  Atlas Tech

  Apr 2024 - now

  Cloud/Devops Engineer