Aaron Williams

Experience

• 

  Nationwide Insurance

  Aug 1984 - Jan 1999

  MicroComputer Technical Support Analyst
• 

  Mesirow Financial

  May 2007 - Sept 2010

  OSS Administrator

  Handled Tier 2 and 3 incidents in an end-to-end manner.Processed Major incident reporting.Handled Request and incident queue management.Performed application system administrative changes. Provided IT Newhire Orientation Training.

• 

  Mesirow Financial

  Aug 2011 - Jan 2013

  IT Service Manager

  Accountable for client demands. Meets client deliverables, requirements and expectations by leading various teams and resources to implement new services. Aids in the delivery of new services. Acts as a consultant and partner to the business units.

• 

  Mesirow Financial

  Apr 2013 - Nov 2014

  Responsible for vendor management, including invoice and requistion processing, problem resolution and reporting. Also responsible for facilitating and managing IT vendor contracts processing and renewals. Additional responsibilities include IT Newhire Orientation, ad hoc, on-demand reporting and metrics for IT governance and resource augmentation for IT projects.

  • Operations Support Specialist

    Jan 2014 - Nov 2014

  • IT Project Coordinator

    Apr 2013 - Apr 2014
• 

  Spex

  Aug 2015 - Mar 2016

  Floating Optician
• 

  MyEyeDr.

  Mar 2016 - Nov 2017

  Optician
• 

  Alliant Insurance Services

  Nov 2017 - now

  IT Helpdesk Analyst (Scrum Master)