Shira Silverstein

Experience

• 

  NTY Clothing Exchange

  Jun 2018 - Aug 2022

  Sales Associate

  • Promoted the store’s unique variety of styles through hundreds of individually curated Instagram and Facebook posts• Enhanced customer experience through positive interactions and sales transactions

• 

  University At Albany Hillel

  Jan 2020 - Aug 2020

  • Frequently convened with the team and discuss engagement, development, and programming• Coordinated and edited welcome videos for incoming Jewish freshmen • Fostered meaningful relationships with Jewish students to learn about their experiences on campus• Facilitated engagement-based outreach and events on campus for the Jewish community

  • Summer Intern

    May 2020 - Aug 2020

  • Hillel Engagement Intern

    Jan 2020 - May 2020
• 

  University at Albany, SUNY

  Jan 2020 - May 2020

  Research Aide for International Crisis Behavior of Big Allied and Dangerous Organizations

  • Collected data for several variables involving Violent Non-State Actors from sources on Nexis Uni• Compiled data in Excel efficiently while effectively recording the sources in a Word document

• 

  Shira's Bakery

  May 2020 - Aug 2022

  Owner and Founder

  • Produced and sold a wide variety of baked goods and built a following of hundreds of loyal customers• Publicized brand through the creation of a website with over 5K views, and a Facebook page to maintain customer connections

• 

  Monroe County Democratic Committee

  Jun 2020 - Aug 2020

  Summer Intern

  • Contacted constituents over the phone and informed them about local elections and candidates to increase election awareness and turnout• Aided local campaigns in preparation for the primary election however they deemed necessary

• 

  NYS Division of Human Rights

  Sept 2020 - Dec 2020

  Human Rights Intern

  • Reviewed complaint and response documents and composed case analysis to provide summary and opinion including if there was substantial evidence of wrongdoing to move forward with legal action• Supported supervisor’s mission by providing extensive notes from fact-finding conferences used for judgement

• 

  Rockefeller Institute of Government

  Feb 2021 - May 2022

  Student Assistant

  • Researched data for variables involving state legislation on the legalization of medical and adult use marijuana• Contacted hundreds of municipalities via phone and email to determine opt-out status for a widely used infographic

• 

  Sports Philanthropy Network

  Sept 2021 - Dec 2021

  Communications Intern

  • Created over 50 unique Canva designs for upcoming events in line with the event details and company brand• Constructed the monthly newsletter on MailChimp which included new podcast episodes, upcoming events, and relevant updates for supporters to stay engaged with the organization

• 

  M&T Bank

  Jul 2022 - now

  • Own Treasury Management client annual agreement update process; create and implement internal statements and customer notifications by coordinating changes with 25 people across product management, legal, and marketing teams• Assist in Agile planning and implementing of TMNow (new commercial sales input and processing platform) and Self-Service (client-initiated order and processing platform) on ServiceNow with middle and back office to design product workflows• Communicate accomplishments and opportunities as a representative for TMNow with Sales Users, TM Evolution Journey, Implementation, Fulfillment, and Operations to ensure efficient communication and streamlining of mutual goals• Generate reports, visuals, and dashboards to evaluate and present the project’s standing in relation to short and long-term objectives and strategic outcomes using ServiceNow Performance Analytics and reporting• Led updates to internal TM Forms and Manuals page on Edison in conjunction with various stakeholders to make the page layout more relevant and efficient for sales users and product managers Show less • Completed a one-year non-rotational program to prepare the bank’s future leaders through trainings, speakers, and projects• Collaborated with four other leadership program participants as team lead during a five-month project to propose an innovative solution to help business customers become more sustainable. Met once a month in person and weekly via Webex during various stages of the process and ultimately presented the project to executive leadership• Fielded calls to assist customers with online banking issues in the aftermath of the People’s United conversion in the call center Show less

  • Senior Product Administrator | Assistant Vice President | Commercial Payment Solutions

    Jul 2023 - now

  • MDP Associate | Commercial Payment Solutions

    Jul 2022 - Jul 2023