Faraaz Hussain

Experience

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  MEDIATORS PVT LTD India

  Aug 2016 - Jan 2017

  Intern

  * Assisted in planning and designing business processes and provided recommendations for improvement* Performed research and analysis in support of on field operations* Assisted in resolving business issues using systems and data analytics* Estimated costs and benefits of multiple actions/solutions and provided cost effective recommendations* Assisted in launching and managing new initiatives as required.

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  British Council

  Jan 2017 - Apr 2022

  • Lead Operations, application expert & Coordinator for Remote AI based assessment productfor English examination.• Planned, Managed & Scheduled of AI remote software based online exams pan India.• Project lead and SPOC for assessment examinations for government funded projects.• Extensively organized, Managed and delivered face-to-face application-based trainings forover 2000+ district executives and English test events for over 1 lakh + students.• Have worked along with our UK and Australian developer teams, communicatingapplication bug fixes and developments as per client requirements• Headed the technical support team for English assessment testing platforms. Analyzed anddeveloped solutions for smooth running of projects.• Headed the operations team and customer tech support team for major B2B projects.• Tested and delivered Language Assessment AI software products.• Audited Project Data generated by the operation team on monthly basis.• Cultivated, documented & maintained SLA's between internal teams and client coordinatorsthroughout the life cycle of a project.• Conducted technical application trainings, face to face & online, for both internal staff and externalstakeholders.• Documented and maintained confidentiality of projects data throughout the project lifecycle.• Managed the team’s day to day project's operational activities by prioritizing and allotting tasksusing JIRA boards.• Created, edited and verified a number of manuals/easy step guides which are used nationwide bythe organization. Show less • Supported the Operations coordinator and manager with regular administrational and operational activities. • Maintaining an open line of communication with all global stakeholders (UK & Australia) and holding monthly calls with client coordinators to generate and report business requirements.• Invented and simplified operational activities to increase day to day operational frugality.• Logged in technical application-based bugs & queries with the global service team and documenting the solutions.• Managed multiple vendors, keeping in track of deliveries, payments, resourcing & enrolling newvendors as per project requirements.• Analyzed project data using advanced excel tools and formulas of sum if, VLOOKUP and VBA coding. Show less

  • Project coordinator

    Jan 2018 - Apr 2022

  • Operations Executive

    Jan 2017 - Jan 2018
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  Amazon

  Apr 2022 - Feb 2023

  Sr. Human Resource Associate - ERC
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  Auction Software

  Feb 2023 - Feb 2024

  Project Manager

  • Managing SaaS - TPL, Medium and large architecture agile projects.• Developing Project plans and creating weekly sprints based on the requirements and availability of development team resources.• Defining Project deliverable timelines based on the requirement and reiterated the timelines on a biweekly basis for any agile changes.• Persuade Project deliverable timeline’s by working closely with the designer, developer and testing, local & offshore teams.• Leading weekly client call’s along with the developer teams and other stakeholders.• Streamlining the SDLC process to always prioritize best quality of the final product delivered. Show less