Comfort Silas

Experience

• 

  SEK EDUCATIONAL RESEARCH SYSTEMS LTD

  Jul 2010 - Jan 2013

  Executive Assistant

  - Point of contact between the CEO and members of staff- Responsible for organizing meetings, taking minutes of meetings and daily schedules- Handling correspondence directed to the CEO- Making travel arrangements and detailed travel itineraries- Weekly report- Producing reports and presentations- Maintaining filing and database system¬- Oversee Billing and payments

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  BELLA AFRIK

  Jan 2014 - Dec 2014

  Executive Assistant

  - Point of contact between the CEO and members of staff- Responsible for organizing meetings, taking minutes of meetings and daily schedules- Handling correspondence directed to the CEO- Making travel arrangements and detailed travel itineraries- Weekly report - Producing reports and presentations- Maintaining filing and database system

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  Bellla Afrik

  Jan 2015 - Jan 2016

  Team Manager

  - Budget management and implementation - Approval and controlling of expenditures- Customer service - Handling customer complaints and queries, meet and greet with client - Training and staff supervising- Maintaining statistical and financial records- Planning events and room bookings- Promoting and marketing products and services - Ensuring compliance with guidelines and regulations

• 

  Abbey Mortgage Bank Plc

  Feb 2016 - Jun 2024

  • Oversee daily operations of the bank branch, ensuring efficient and effectiveservice delivery• Manage the branch’s financial performance, including profitability, cost control, andrevenue generation• Develop and maintain relationships with high-value customers, addressing theirbanking needs and concerns• Resolve customer issues and complaints promptly and effectively• Ensure high levels of customer satisfaction through exceptional service quality• Recruit, train, and supervise branch staff, fostering a productive and motivated teamenvironment• Conduct performance evaluations and provide feedback and coaching to staffmembers• Manage staff schedules, assignments, and workflow to maximize efficiency• Drive the branch’s sales efforts, promoting bank products and services to meet orexceed sales targets• Develop and implement marketing strategies to attract new customers and retainexisting ones• Identify opportunities for cross-selling and up-selling bank products and services• Sales of Bank’s properties and Real Estate products• Monitor and analyze financial performance metrics, including deposit growth, loanportfolio quality, and fee income• Prepare and present financial reports to senior management• Manage the branch’s budget, ensuring financial goals are met• Ensure the branch complies with all banking regulations, laws, and internalpolicies• Implement and oversee security measures to protect the branch and customers• Develop and execute the branch’s business plan in alignment with the bank’s overallstrategy• Identify market trends and opportunities for growth, adjusting strategiesaccordingly• Collaborate with other branches and departments to achieve corporate objectives• Represent the bank in the local community, participating in community events andnetworking activities• Build and maintain relationships with community leaders and organizations• Promote the bank’s image and reputation within the community Show less

  • Branch Manager

    May 2023 - Jun 2024

  • Retail Salesperson

    Apr 2022 - Apr 2023

  • Customer Service Officer

    Feb 2016 - Mar 2022
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  Q Shelter Ng

  Jun 2024 - now

  Relationship Manager