Timothy Franklin

Experience

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  Fitness 19

  Jul 2008 - Mar 2010

  Front Desk Sales Associate

  Provided excellent customer service to club members. Key responsibilities included overseeing the fitness equipment, selling and activating fitness memberships and resolving customer inquiries.- Conducted 50+ weekly phone-based sales calls- Consistently met or exceed memberships and personal training sales targets

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  DICK'S Sporting Goods

  Jul 2008 - May 2012

  Footwear Supervisor

  Managed the footwear department and provided excellent customer service to patrons. Key responsibilities included developing department schedules, analyzing inventory data, managing sales performance, designing floor layouts and resolving customer issues.- Managed a team of 4 associates, including directing work assignments, leading and communicating company objectives and providing sales and customer service coaching to associates - Established and communicated customer satisfaction and sales tactics leading to consistently meeting monthly sales targets set by management- Strong performance evidenced by being named “Associate of the Month” multiple times Show less

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  Sports Authority

  Aug 2012 - May 2013

  Footwear Senior Sales Lead

  Served as the senior sales lead for the footwear department. Key responsibilities included managing sales performance, monitoring loss prevention, designing floor layouts and resolving customer issues.- Demonstrated an ability to genuinely interact with customers through passionate customer service, selling through customer engagement, and exhibiting technical knowledge of their sport or activity- Assisted store management with general supervision of the footwear department helping to consistency meet or exceed sales metrics Show less

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  Fitness 19

  May 2013 - now

  Assistant Sales Manager

  Served as an assistant sales manager ensuring that club operations ran efficiently and effectively during the morning shift. Key responsibilities included managing multiple aspects of club operations including general club maintenance, staff training and supervision, and selling memberships and personal training packages.- Built strong rapport and lasting relationships with members as demonstrated through multiple positive online reviews- Consistently achieved individual membership sales goals through strategic member outreach events, in-club lead generation and renewals- Partnered with personal training staff to schedule introductory assessments, manage client appointments and sell personal training packages Show less

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  LA Fitness

  Aug 2016 - now

  Personal Trainer