AJ King

Experience

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  YMCA

  Apr 2008 - Sept 2012

  Member Services Representative

  • Advocated for a customer-centered atmosphere through personal connectivity, quick response, and a unique member experience rooted in the YMCA brand identity• Lead team members in a fast paced environment to deliver quality and efficient service to a facility of over 20,000 diverse members• Contributed to monthly sales and branch wide retention rates

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  Student Business Office, Western Washington University

  Feb 2011 - Jun 2014

  Peer Advisor 3

  • Analyze, review, and consult account issues for 15,000 students and parents • Instrumental in developing training program for financial staff • Create and monitor social media campaign and marketing programs for office• Work in a cohesive environment with fellow students and employees

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  Alaska Airlines

  Jun 2013 - Sept 2013

  Customer Service Agent

  • Responsible for assisting customers with travel needs such as answering inquiries, ticketing, checking-in passengers, and other duties in a fast-paced environment• Operated IMAGE software to meet customer and company needs• Contributed to the overall customer experience of travelers on Alaska Airlines• Worked as a team member with a diverse group of employees

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  Alaska Airlines

  Jun 2014 - Nov 2015

  Assist in small projects to increase overall revenue and channel share of alaskaair.comAssist in creating a more intuitive and satisfying experience for customers onlineAssist in the development of AB testing to increase conversion and satisfaction Complete business analysis of a variety of alaskaair.com products to increase sales and customer satisfaction Use gathered data, customer and product trends to implement and justify recommendations for continuous improvement of alaskaair.com Show less

  • Project Coordinator - Brand Refresh

    Sept 2014 - Nov 2015

  • Digital Product Management Intern

    Jun 2014 - Aug 2014
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  Nordstrom

  Nov 2015 - Sept 2016

  Develop and execute strategy for demand-driving and new customer acquisition marketing campaigns Drive traffic, demand and sales for Nordstrom by developing and executing marketing campaigns using a variety of offline and online marketing tactics including digital media ads, paid search and shopping, social media, print, affiliates, events and public relationsPartner with Buying, Site Merchandising, Creative and Online Ads teams to support deeply invested styles while reaching customers in the right place at the right time Show less

  • Marketing Strategy Planner

    Mar 2016 - Sept 2016

  • Product Coordinator

    Nov 2015 - Feb 2016
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  Cutters Point Coffee

  Dec 2016 - Jul 2017

  Product Development

  - Develop, assess, and implement product line that is forward thinking, rooted in brand strategy, and executable across 12 brick and mortar locations and online- Develop and implement in-store product marketing strategies including seasonal menu- Develop and maintain product support materials including training manual, go to market strategies, and product delivery standards- Collaborate with internal and external partners to ensure product consistency and outcomes align with company strategy, including creating a communication strategy for all frontline employees and managers Show less

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  Alaska Airlines

  Jul 2017 - now

  - Lead the development, planning, and execution of Inflight division strategy in partnership with VP & Managing Director's- Manage portfolio of division projects to ensure adequate reporting, communication, and sr leadership alignment- Advises Inflight leaders in the execution of strategic plans and development of tactical steps or action plans to accomplish business unit objectives.- Represent Inflight as project team member for enterprise-level projects of strategic and financial importance- Manage high priority and special projects as required by Inflight leadership.- Drive division-wide process improvement- People manager of 6 and cost center manager of $200K+ budget Show less

  • Finance Process Manager

    Dec 2022 - now

  • Manager, Inflight Strategy Execution

    Aug 2019 - Dec 2022

  • Project Manager II

    Jun 2018 - Aug 2019

  • Project Manager I

    Jul 2017 - May 2018