Saiful Suherman

Experience

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  Johannes Fog A/S

  Aug 2008 - Jul 2010

  Sales assistant, intern

  A 2 year internship in relation to a 2 year basic retailing education. Experience with servicing professional customers and consumers, experience with cash handling

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  IntraVision

  May 2010 - Apr 2012

  It-supporter, intern

  A 2 year internship in relation to 6 months of basic education. A stepping stone to my career within IT-support; hereby troubleshooting and customer service.Systems:IBM Lotus Notes/Domino

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  Adactit

  May 2012 - Aug 2014

  It-supporter

  As a junior IT-supporter I further developed my skills within user support and troubleshooting in regards to Office 365. From smaller businesses to larger corporations, I've helped companies both implement and utilize the services of Office 365.Since being a small support-team of only 2 employees (at the time), I had the main responsibility of the support channel within the company and proudly delivered a 100% satisfaction rate with our customers over several weeks.Systems:- Office 365- MS Office 2010, 2013- Zendesk Show less

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  Delegate

  Sept 2014 - Sept 2018

  Consultant

  With varying projects, from organisation to organisation, I've taken part in or driven tasks such as: planning, deployment, adoption and support for our Enterprise clients.Delegate also allowed me to strengthen my experience in regards to user training and presentation of the various services within the Office 365 spectrum, by both conducting remote and on-site training sessions. I thus have experience with training IT-staff in administering Office 365 services via the Admin-portal and through PowerShell commands. Further, I have trained whole organizations in their new Office-products and how to get the best out of the new tools, gained through applications such as Office ProPlus and OneDrive for Business.Besides working with "in-house" products from Office 365. I also have experience in working with following 3rd party applications in regards to migrating content to Office 365 for our clients.- Migration Wiz- ShareGateAs Delegate is also a WorkPoint partner, I have some experience in setting up and configuring WorkPoint365 solutions.Due to my earlier job experiences, I am an influencer of- and have a daily responsibility of Delegate's "FastTrack" services, which is our offering on a support subscription. Show less

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  TDC Group

  Oct 2018 - Feb 2019

  UCC Consultant
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  Nuuday

  Feb 2019 - Jul 2020

  Cloud Engineer @ TDC Erhverv Cloud Solutions

  In my role as a Tier 2 Support Engineer, I mainly manage our customers hosted Skype for Business solutions, while handling user subscriptions using in-house LOB applications.Experienced in managing AD objects using PowerShell and often (re)configuring third party call center solutions.Although not my primary tasks, I also assist with solving Office 365-related (Exchange Online, SharePoint Online) support tickets, due to my experience with Microsoft’s cloud services.Working with Zendesk, and often speaking directly with end users, I take pride in communicating with customers in a professional manner while doing my best to maintain a high satisfaction rate with customers. Show less

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  Avanade

  Aug 2020 - now

  Sr. Analyst, Infrastructure & Cloud