Ruth Whitehouse

Experience

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  ASOS.com

  Jun 2009 - Apr 2014

  ASOS.com is an online fashion and beauty retailer based in the UK. I began my career as a Customer Care Advisor and was promoted to Customer Care Trainer in August 2011. I was responsible for designing and delivering in-house training programmes and departmental updates. - Developed and implemented engaging two-week customer focused induction programmes, delivered to over 1000 front line staff over a two year period.- Prepared course material and delivered “train the trainer” sessions to an outsourced customer service company with over 200 international language speaking advisors.Created facilitators manual for Customer Care Training, distributed and utilised at our international branch offices.- Provided on-site support and coaching to ASOS France, Germany, Italy, Spain and Russia Customer Care Training Teams of over 100 people.- Prioritised training needs within the Customer Care Department to achieve delivery of procedural changes and updates within strict time frames.- Led and coached groups of up to 40 staff, provided one to one support and personal development feedback on effective customer relations.- Worked with the ASOS Foundation to develop and deliver training for delegates sponsored by The Prince’s Trust.- Conducted assessment centres for job applicants and contributed to the identification of suitable candidates. Show less

  • Customer Care Trainer

    Aug 2011 - Apr 2014

  • Customer Care Advisor

    Jun 2009 - Aug 2011
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  International House World Organisation

  Jul 2014 - Aug 2016

  English Teacher

  International House is a language school based in Bangkok, Thailand. I managed a schedule of up to 16 classes a week and taught students of all English proficiency levels from children through to adulthood. - Developed and delivered lesson plans for students at all levels and ages.- Ran cross-cultural classes for international student programs.- Planned and hosted weekly extracurricular social activities for groups of up to 20 staff and students on the Study Holiday in Thailand programme.- Designed and maintained internal communications Study Holiday board, regularly updated with excursion plans, updates and tips for local travel and sightseeing. Show less

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  New Sathorn International School

  Aug 2016 - Jan 2018

  Homeroom Teacher

  New Sathorn International School is a private international school based in Bangkok, Thailand, that incorporates elements of the British and American curriculums. I was a homeroom teacher for kindergarten students at K1 level, aged 2 - 3 years old. - Created lesson plans, assessments, unit plans and classroom learning centres.- Provided open lines of communication and regularly met with parents to discuss their children’s academic progress and personal development.- Choreographed and directed multiple holiday and cultural performances. - Contributed to the planning and management of the semester budget.- Designed internal and external communications including flyers, posters and weekly newsletters, distributed to students, parents and colleagues. Show less

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  จุฬาลงกรณ์มหาวิทยาลัย

  Feb 2018 - Jan 2022

  Lecturer

  Chulalongkorn is ranked Asia's No. 1 university and No. 23 in the world for Global Impact by Times Higher Education (THE) Impact Ranking 2021. I worked in the university’s Language Institute and taught many faculties including BBA, Communicative Design, Communication Arts, Law, Medicine and Engineering.- Planned and managed a schedule of up to nine courses a week.- Revised and coordinated a Design Proposal course for the Faculty of Communicative Design, delivered to over 300 students. - Designed layout of course book, Powerpoint slides and other learning materials for the faculty of Communicative Design, distributed to over 600 students. - Designed and facilitated workshops on effective communication in the workplace for groups of over 100 fourth year students preparing for internships.- Prepared and adapted teaching materials and Powerpoint slides within tight deadlines to align with course content changes and student needs. - Designed Google Slides and Powerpoint presentations for more than 20 courses, distributed to teaching teams and over 1000 students. - Edited and wrote course books, examinations, audio scripts and assessments.- Adapted in-person classes to online platforms and collaborated with colleagues to create best practice for online learning to maximise student engagement.- Designed and facilitated extracurricular oral communication workshops aimed at enhancing student engagement. Show less

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  English Natvaravik

  Mar 2019 - Jun 2022

  Content Writer and Editor (Remote)

  English Natvaravik is a Language learning business with a strong social media influence, providing English language courses and entertaining educational social media posts for Thai learners looking to enhance their English language speaking skills. My role is to write, proofread and edit video scripts and written content for all posts and online courses. - Proofread and edited over 1000 pieces of educational content for social media channels including Facebook, TikTok and Instagram, shared with over 700k followers. - Designed and wrote multiple chapters of online teaching courses for conversational and business English, published and sold online to thousands of language learners. - Wrote, directed and presented in educational short form videos posted to Facebook and Instagram accounts.- Participated in Clubhouse Q&A sessions with language learners. Show less

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  Knowunity

  Jul 2022 - now

  Leading and enhancing operational efficiency, user support, and community engagement for over 13 million students across 11 countries globally. Managing a team of 10 direct reports, collaborating across departments to drive product improvements, implement platform safety measures, and ensure cohesion across markets.Key Responsibilities:- Spearheading the creation and execution of dynamic community initiatives across 11 global markets.- Overseeing platform safety for the rapidly expanding Knowunity community, ensuring a secure and inclusive environment.- Collaborating with the People Director to recruit, hire, and onboard new team members effectively.- Leading a team of 10, fostering a collaborative, idea-driven culture across markets.- Enhancing and implementing moderation strategies to safeguard user wellbeing.- Working with community managers and user moderators to review and address reported content and users on the Knowunity app.- Developing processes, onboarding materials, and workshops to ensure operational consistency and community engagement.- Collaborating with the broader Knowunity team on various projects to support ongoing product growth and development.- Actively contributing to office culture by planning social events and communications to enhance workplace positivity. Show less

  • Market Operations and Community Lead

    Jan 2024 - now

  • Senior Community Manager

    Jul 2023 - Jan 2024

  • Social Media & Community Manager

    Jul 2022 - Jul 2023