Mitul Jain

Experience

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  ECS, TIS, Eftia

  Jun 2002 - Nov 2004

  Software Development, QA, Release Management

  Java development, Functional testing, Release, Config for various products / applications.

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  SmartStream Technologies

  Dec 2004 - Dec 2005

  Software Configuration and Release Management (Automation)

  SCM (Config, Release) Automation initiatives for TLM PA product line

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  Countrywide Financial Services

  Dec 2005 - Nov 2006

  Software Configuration and Release Management (Automation)

  SCM (Config, Release) Automation initiatives for banking applications

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  Datamatics Global Services Limited

  Nov 2006 - Sept 2011

  DevOps (Software Delivery Automation)

  Lead DevOps initiatives and SCM (Config, Release) function for Cybercom Datamatics, with multiple customers (Sony Ericsson, Assa Abloy)

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  Capgemini

  Sept 2011 - Aug 2013

  DevOps (Software Delivery Automation)

  Lead DevOps initiatives and contributed to SCM (Config, Release) function for Michelin ERP program

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  Fidelity International

  Aug 2013 - Jul 2016

  DevOps (Automation)

  Lead DevOps initiatives and SCM (Config, Release) function for Pensions, Institutional, CRM, Enterprise, Finance, Treasury portfolios.

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  NIIT Technologies

  Jul 2016 - Apr 2019

  DevOps Practice Leader

  Lead DevOps Practice globally across multiple domains (BFS, Insurance, Travel and Transportation) with responsibility around Implementation, Capability and Presales, positioning DevOps services to various customers.

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  IGT Solutions

  Apr 2019 - May 2020

  General Manager -- IT (DevOps, Agile, Cloud, Testing)

  Lead DevOps (Agile, Cloud, Automation) and Testing service lines globally across Travel and Hospitality with responsibility around Capability, PreSales, and Implementation, positioning DevOps and Testing services to various customers.

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  Adidas

  May 2020 - Jul 2022

  Director Software Engineering

  • Build and Lead Global SRE capability of 70+ people in a matrix structure spread across India, Spain, Columbia and Germany supporting eComm platform.• Lead India Tech Hub (Interim) defining Operating Model, People On-boarding and Stair Stepping along with Ramp-up achieving a global hire of 100+ in 4 months.• Developed SRE Maturity Framework -- https://github.com/adidas/adidas-devops-maturity-framework• Drive Maturity Assessment, Implementation across 20+ products with multiple feature teams in Digital Tech, Platform, Consumer Order Management product areas.• Developed SRE Governance Foundation – Operating Model (Embedded, Shared), RACI, SLI, SLO and Error Budget Framework, Playbook (Execution).• Define roadmap for SRE 2021 around Strategy and Governance – Location/Product mix, Compliance to SRE practices.• Error Budget Regulation rules and implementation for Digital Tech Value streams.• Define 10X approach Digital Tech encompassing elements from Architecture, Applications, Infrastructure.• Conceptualized and Lead Value Stream approach with focus on KPI’s impacting Consumer Experience thereby integrating Digital business and tech.• Develop SRE on-boarding track for new joiners across all hubs.• Develop Learning Library for SRE/DevOps skill group being global Skill Owner.• Conceptualized and Implemented Cross-capability skill catalog to identify common skills across capability thereby building fungible talent and enabling seamless lateral moves across capabilities.• Conceptualize and drive the India Hub Recognition program with focus on employee morale impacting employee retention and organization stability applicable across all job families.• Participated in Tech Summit 2020 and delivered sessions around SRE (People perspective, Error Budget) and DevSecOps (Development Centric approach).• Build SRE capability within India tech hub from scratch to 40+ people. Induct and align SRE’s to Product teams. Show less

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  H&M Group

  Jul 2022 - now

  Global Capability Lead - SRE

  • Build and Lead Global SRE capability supporting global Online business across all markets.• Lead teams in H&M and multi-vendor, multi-location setup (India, Sweden) aligned to delivering prioritized business outcomes.Capability and Delivery• Transformed traditional Ops to SRE by embedding SRE’s into Value Stream and Product teams thereby building SRE capability around Observability, Resilience, Release and Security for Online business thus enabling products to operate in a DevOps model.o Lead SRE adoption for H&M brand and Portfolio Brands: Weekday, COS, Arket, & Other Stories.o Scaled SRE adoption to cover 100% of Portfolio Brands online business and 25% of H&M brand online business with a optimized headcont of ~25 people.• Conceptualized and lead SRE integration into business Value Streams (Digital) thereby interconnecting SRE metrics to Business Operational KPI’s. (# incidents per ’000 orders, # incidents in purchase journey versus transactions, etc.)• Budgeting, Planning and Forecasting for capacity in SRE delivery embedded into value streams and products basis demand and operational efficiencies achieved through adoption.• Developed SRE Capability Map and Operational Maturity Assessment Framework impacting dimensions across People (Integrated teams), Process (Governance, Release at Will) and Technology (Automation from Build to Operate).• Drive Operational Maturity Assessment within Value Streams for all Brands targetting Business and Tech KPI’s ensuring products have addressed prioritized gaps to ensure production stability.• Led evaluation to implementaton of Chaos Engineering adoption including establishing business case for investment into the practice.• Implemented SLI/SLO, Error Budget regulation as an automated gate for Production releases.o Strengthened Observability thereby achieving a 62% drop in incidents in 6 months.• Designed and leveraged re-usable components to enable SRE adoption thereby rationalizing SRE capacity for products. Show less