Tiphani Taylor

Experience

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  Adventure Cycle Center

  Dec 2007 - Nov 2013

  Porter/Assistant

  promotions and events, inventory, receptionist duties, porter: driver responsibilities for sales and service, and assist in parts and sales departments as needed*Gained experience working independently, assisting co-workers and customers during busy periods and increased customer service and interpersonal skills during interactions with customers and other employees.• Performed driving tasks to fulfil department needs for parts, sales, and service, including unit transport• Pro-actively interacted with customers on-site and by telecommunication to increase overall customer service • Managed asset verification by conducting monthly inventory counts specific to sales unit; new and used• Aided with all aspects of events and promotions for the dealer including preparation, execution, and cleanup• Confidently communicated sales and product information increasing dealer profits specific to Sales and Parts• Effectively accepted, received, and displayed inventory in the parts department• Completed tasks in a timely manner and welcomed new projects and customer interaction Show less

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  CUTR @ USF-Tampa

  Apr 2010 - Jun 2013

  Student Assistant/Team Lead

  In a very brief summary, train and lead a team of students to survey motorcycle type and gear usages in various areas of FL* Gained experience working in teams, training, managing, and quality assurance.

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  L&J Holdings

  Oct 2012 - Apr 2013

  Telecommunications Specialist

  Cold calls conducting investment surveys.* Gained experience working independently, conducting cold calls, disposition calls, exposure and improve phone communication skills. Also gained experience with a dialer and specific lead generating software, while being constantly evaluated.

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  Joe's Motorcycle Training

  May 2013 - Jan 2014

  Trainee

  Trainee learning to coach the Basic Rider Coarse. * Gained experience teaching in a small classroom setting, managing small groups of people, conducting proper demonstrations per the card and coaches requests.

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  Full Throttle Magazine

  Jul 2013 - Jan 2014

  Sales Rep/Intern

  Advertising sales, lead Generation, meetings with negotiation and sale closings, self-managing, self-motivating. • Self-managed territory in the Tampa Bay area as an Intern for one of Florida’s top motorcycle magazines • Confidently generated new customer base and manage customer retention• Solicited business for advertising space monthly and event sponsorships• Self-trained the basics of photo-shop to create monthly advertisement designs • Provided excellent customer service with continuous communication and customer support • Attained negotiation and closing skills throughout the internship • Gained additional experience interacting with people during events and while networking • Professionally participated in annual Motorcycle Expo providing support to customers and event sponsors Show less

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  Grimco, Inc.

  Jan 2014 - Oct 2014

  Sales Representative

  • Solicit business for North America’s largest wholesale sign supplier• Manage customer accounts and expand customer base in mid-Florida region. • Build relationships with key decision makers and match solutions to customer needs• Visit customer’s to ensure quality customer service and promote items to earn added business• Office ad hoc work organization, reception between departments, communication• Manage the Return Report to ensure proper returns between customers and the warehouses leading to credits between accounting to our customers• Manage monthly sales strategy to grow profits among our customers• Select and serve as Electrical Champion for the territory• Utilized CRM in a productive manner to track and follow up on Leads and Closings. Show less

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  The Goodyear Tire & Rubber Company

  Oct 2014 - Jan 2017

  • Exceeded bonus objective for the year in a territory that was behind its yearly goal from Q1. • Won 2nd in the Fun in the Sun contest, measuring growth withing a specified period• Travel and maintained accounts in a large territory including CO, WY, NE, SD, and MT• Effectively managed accounts remotely as a home office • Educated retail associates and management on our products, programs, and selling process’ • Built relationships with key decision makers and matched solutions to customer needs• Utilized CRM for scheduling, training, sales reports, and other helpful files to manage accounts• Effectively communicated dealer feedback and relevant sell-out info in weekly pulse reports • Facilitated the sell-out of products using product screens to create solutions and value for dealers• Delivered results and promoted collaboration between distribution and dealers with training and event support• Accurate and timely planning, followed with submission of corporate expenses and weekly reports Show less • Open/Closed daily business; including running daily reports and bank deposits.• Conducted satisfactory calls on all invoices • Educated customers of upcoming service work and communicated time frame and reason behind recommendations • Quote/Sold services from various automotive categories; tires to general maintenance for most vehicles. • Received/Ordered tire and part inventory for most vehicles • Educate/Supported our Nation Wide Warranty• Manage and grew retail and national account business Show less

  • Retail Development Specialist

    Apr 2016 - Jan 2017

  • Customer Service Advisor

    Oct 2014 - Apr 2016
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  The Goodyear Tire & Rubber Company

  Mar 2017 - Aug 2021

  * Educate and inform customers of preventive maintenance and repairs specific to their vehicles. * Promote and execute promotions to drive business and sales. * Accurately monitor and maintain inventory controls on Tire and Parts. * Manage expenses to create a balanced “lean” environment to maintain positive margins. * Lead the team driving promotions and sales relevant to each customer interaction. * Strive to meet and exceed a superior customer experience. * Maintain 4.6/5 average ratings from customer feedback/reviews.* Focus on key metrics to meet and exceed daily, monthly, quarterly, and annual Tire and Service goals. * Interview, Hire, Train, Develop, Transfer and Exit associates as necessary. * Lead by executing the BASICS model, continuing to enforce and improve the details within the team. * Continuous adapt and execute COVID protocols at home and within the workplace to keep self, associates, and customers safe with enhances cleaning schedules, keeping distance, and use of face coverings as necessary. * Continue to satisfy Government, EPA, and Company Audits during assignment in Panama City, FL. * Follow, Teach, and Enforce the company policies and procedures. * Assist and led the clean up, rebuild, and staffing of the store after Hurricane Michael with the help and support of my leadership team and company.* Secure, protect, and coordinate relocation of company assets and personnel following Hurricane Michael October 2018. * Traveled, trained, and provided training and coverage at multiple locations across Florida between Oct 2018-March 2019 prior to reopening in Panama City. Show less • Assist district 3190 with store development and growth • Completed 4-day Basic Tire Boot Camp Training• Proactively daily audit and correct issues with assets, invoices, customer info, and inventory- Not limited to Billing invoices, Delivery Receipts, ROM/PROM, Inventory corrections, Warranty, Credits, WDR, and A/R billing and payments, Equipment servicing, and Policy compliance • Continuously review district and store financials to help identify weakness and strive to reach goals • Enforce Good to Go process and Protect the Goodyear Name• Effectively review service inspections and offer solutions based on findings • Educate customers of service solutions based on individual vehicle needs• Validate suggestions with "show and tell" method; some situations bringing items to customer or customers to bay• Acting Store Manager in multiple stores while management was out as requested; Haines City, Spring Hill, Brooksville. • Regularly review Daily Sales Audit, Daily Audit Trail, and Store Financials tracking by store compared to district• Post and review Daily, Monthly, AOP, PY statistics with our Sales and Service team; identify weakness and work on strengths to keep increasing margins. Work towards solutions to overcome weak categories, maximize efficiency with lean inventory management • Travel to multiple retail stores in the district to help locations comply with Goodyear “BASIC” expectations - Some Including; Springhill, Orlando, Palm Harbor, Tarpon Springs, Tampa, Clearwater, Sarasota, Brooksville - Not limited to labeling sales/service areas, modifying tire and part inventory based on store usage, training associate’s current processes and GBMS navigation• Attend Goodyear Kickoff 2018 meeting hosted by Advanced Auto Parts • Attend Store/Service management district meetings, as requested• Completed an audit with Rodrigo M. at GSR2484 during Q4, 2017 and GSR2485 during Q1, 2018 Show less

  • Store Manager

    Sept 2018 - Aug 2021

  • Assistant Store Manager

    Mar 2017 - Sept 2018
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  Qkids

  Jan 2021 - Jan 2022

  Teacher

  Assisting the growth and development of young Chinese children residing in Beijing, China. Teaching and enriching the English language through the Qkids platform. Some key aspects include the use of body language, props, songs, games, and role playing to reinforce and build understanding of the English language.

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  Lowe's Companies, Inc.

  Oct 2021 - Jun 2022

  One task team

  My Lowes journey began part time in fulfillment. I would pull items for orders and stage them for pick up or delivery. I would tag & stage the delivery items for ease of locating.Essentially I did the shopping for the customer. Some of the orders I received came from curbside pickup, internets orders, or pick up laters. I worked in this position as transitional employment while talking with Army recruiting and collecting certifications flying unmanned aircraft. I worked 16-25hours miscellaneous days and times. In November/December I shifted to One task team, I moved to overnights. This gave me more availability to fly my unmanned aircraft and attend college courses. It also allowed me to travel knowing I worked a fixed 4 night schedule. I worked full time during overnights. This was a labor intensive position. I worked with a team to unload the items from a semi onto a rail, from the rail sorted by department onto temporary pallets, pallet jacked to the department on the floor, worked stock in the the shelves, and overstock used power equipment to place into “top stock”. I earned power equipment certifications for Order pickers, Narrow reach aisle forklift, Power sticker lift, Fork lift, and most recently an Electronic pallet jack. I cross trained assisting management and the pricing coordinator with updating signage in the store. This entailed printing pricing labels of various sizes and placing them in the correct locations through out the store. Additionally, I cross trained with management on inventory control. Updating top stock item labels, locations, and counts in the SIMS program for inventory. I checked items into top stock locations using a handheld device and checked items out of top stock when “down stocking” from overstock into the selling locations. I cross trained and periodically completed store scans, to include Down stocking and IRP (inventory replenishment program), these were walking the store scanning empty item locations. Show less

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  SAIC

  Feb 2022 - now

  • Program Analyst Associate

    Mar 2025 - now

  • Test and Evaluation Field Technician/Site Lead

    Feb 2022 - Mar 2025