Zhee Ann Teng

Experience

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  FSTEP

  Aug 2013 - Jul 2015

  Associate of Programme Delivery

  - Collaborated in the design, planning and scheduling of the training programme. - Contributed to the development of comprehensive training initiatives.- Facilitated communication with trainers to ensure timely updating and reproduction of training materials, enhancing quality and relevance of resources distributed to participants. - Supported the management of a diverse pool of trainers, regularly updating their profiles to reflect qualifications and expertise, ensuring alignment with program requirements. - Coordinated closely with trainers in the drafting, editing and finalisation of assessment papers, fostering clarity and accuracy in evaluation materials. 收起

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  Public Bank

  Jul 2015 - now

  Assistant Manager Credit Analyst

  - Evaluate mortgage loan applications, scrutinising income documents and analysing financial statements and credit history of both existing and prospective clients. - Produce comprehensive credit proposal within given deadlines, ensuring strict compliance with internal policies and regulatory guidelines. - Recommend suitable loan structures, safeguarding the Bank's interest. - Manage pre and post-loan disbursement requests, maintaining customer satisfaction and the Bank's reputation. - Provide mentorship to junior team members, ensuring consistency in loan evaluations. - Evaluate and process applications from Approved Developers Lists to mitigate project risks.- Collaborate with external organisation such as AKPK to enhance the quality of loan applications and customer experience. - Investigate and resolve customer complaints, liaising with Customer Services Department, BNM and OFS when necessary. 收起