Abhishek Gupta

Experience

• 

  Pyro BKP Telecom Consultants Pvt Ltd

  Jun 2009 - Sept 2009

  RF Survey Engineer
• 

  Systima Shyam Tele Services

  Oct 2009 - Apr 2010

  LOS Survey Engineer
• 

  Vedang Cellular Services Pvt. Ltd - A Quess Company

  May 2010 - Jul 2010

  RF Survey & Drive Test Engineer
• 

  Metro Telworks

  Aug 2010 - Dec 2013

  • Drive Test Analysis Engineer

    Oct 2010 - Dec 2013

  • Sr. Drive Test Engineer

    Aug 2010 - Sept 2010
• 

  Huawei Technologies

  Jan 2014 - Feb 2016

  Radio Network Planning and Optmization Engineer LTE/ UMTS / GSM
• 

  ATIO Pty Ltd

  Mar 2016 - May 2016

  RF Consultant UMTS & LTE
• 

  Huawei

  Jun 2016 - Apr 2017

  LTE Radio Network Planning and Optimization Engineer
• 

  Samsung Electronics

  May 2017 - Nov 2017

  LTE & VOLTE RNO Consultant
• 

  Metro Telworks

  Jan 2018 - Jan 2020

  • Directed the daily business operational functions for the set regions, including employee management, productivity, quality control and safety measures as established and set for the Operations Department.• Contributed to key operational decision-making to achieve strategic goals.• Directed, supported and motivated employees, including employee performance monitoring.• Enhanced operational procedures, systems and principles in information flow and management, business processes and enhanced management reporting.• Researched, developed and implemented opportunities to expand systems.• Vitally contributed to providing operations information and recommendations for strategic plans and reviews.• Relayed customer issues with operations teams and created innovative solutions to improve the customer experience. • Human Resources functions included candidate interviewing, selection and hiring, employee training and performance management, etc. Show less • Enhanced and improved the company’s service offering and mobilised centralised operational support functions.• Drove SLA achievement and high customer satisfaction levels.• Delivered new business initiatives and secured new clients.• Guided and supported the full process delivery cycle (RFQ to ATP).• Monitor overall service performance and delivery timelines.• Identified and managed service improvement activities.• Developed and implemented process improvements to ensure effective information flow to speed up delivery timelines and service delivery.• Drove client satisfaction through quality service delivery.• Developed and maintained positive and long-term operational relationships with customers of the company’s Mobile Network• Operators (MNOs) and Original Equipment Manufacturers (OEMs).• Led and resolved operational and service issues by continually meeting KPIs and SLAs. Show less

  • Head of Operations-South Africa & Service Delivery Head-Africa Region

    Jun 2019 - Jan 2020

  • Service Delivery Head-Africa Region

    May 2018 - May 2019

  • Key Account Manager-South Africa-Ericsson

    Jan 2018 - Apr 2018
• 

  Gcwensa Telecoms PTY Ltd

  Jan 2020 - now

  • Lead daily operations and ensure teams execute at a higher level,• including ensuring full department functionality (Health and Safety, Human.• Resources, Fleet, Project Support, Presales, Logistics and Supply Chain.• Management) - ZARxx million per annum.• Oversee and approve project budgets including the approval of• quotations, tender submissions, cash flow management, etc.• Maximise profit and develop and implement new strategies and policies.• Lead lucrative contract negotiations.• Increased projects from 3 to 7 (ZARxx million per annum).• Drive new and existing sales and service delivery efforts. Show less • Led the development, communication and execution of strategic initiatives to achieve new business opportunities while ensuring sustainability.• Managed key stakeholders, including finance partners, investors and banks.• Drove investor, vendor and banking repayment strategies.• Developed and implemented commercial strategies across the assigned market.• Tracked and analysed the financial performance of projects.• Supported and guided executive decision-making to identify and secure new business opportunities.• Oversaw and ensured quality customer service delivery to achieve high customer satisfaction levels• Supervised and supported project teams to deliver within allocated budgets and deadlines.• Enforced adherence to company policies and procedures.• Effectively resolved customer complaints and queries.• Compiled management reports and maintained an accurate customer database.• Ensured a seamless process flow from the customer’s initial order to the delivery of products and services.• Reviewed customer evaluations regarding team delivery and improvement.• Facilitated the development of new products, services and quality based on customer preferences.• Vitally contributed to strategic plan formulation. Show less

  • Chief Operating Officer

    Aug 2022 - now

  • CRM | Business Development & Strategy Executive-Africa

    Sept 2020 - Aug 2022

  • Business and Strategy Development Manager-Africa

    Jan 2020 - Sept 2020