Richard Cooper

Experience

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  McDonald's Corporation

  Jan 1991 - Oct 1999

  General manager

  Started as crew, moved into management, then assistant manager all the way up to General (or sometimes referred to a Store) manager. My tasks included day-to-day operations of the store facility, accounting of daily cash intake, crew, scheduling, logistical ordering of supplies based on weekly / monthly demands, interaction with customers and settlement of all issues that arose therein,etc.

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  TeamSystems, LLC.

  Oct 1999 - Oct 2006

  Network Admin / Technical Support

  Responsible for answering customer questions via phone, manging all aspects of the local area network, software support and deployment, machine repair and maintenance.

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  ECi Software Solutions

  Oct 2006 - Mar 2015

  As the ECi TeamDesign Product Manager I work closely with our Business Unit Leader, senior management, engineering teams and marketing to develop product strategy and lead its execution. This extends from increasing the profitability of existing products to developing new products for the company. My responsibilities include improving our existing TeamDesign software offerings, and helping to develop new ideas based on the industry, experience, and my contact with customers and prospects. I help guide the go-to-market strategy, helping customers and prospects understand the products positioning and key benefits. I serve as an internal and external evangelist for ECi Products, occasionally working with the sales channel and key customers to maintain a positive product experience. Show less Provide user support on desktop computers and peripherals solving software and hardware technical problems. Troubleshoot computer, printer, and other peripheral problems. Install hardware, operating system software, and application software on workstations. Assemble, analyze, repaire, configure, and maintain computers. Manage planning, implementing, and testing systems. Analyze information technology systems to identify threats, vulnerabilities, countermeasures, and residual risk. Administer network monitoring tools. Developed and wrote procedures/manuals for the installation, use, and problem solving of hardware and software. Developed and maintained the company's Web site. Established databases for managers and coworkers. Evaluated new software and hardware to determine compatibility with existing software and hardware. Experienced in establishing, leading, and working with cross-functional teams and within a distributed IT environment. Troubleshoot LAN connectivity problems and hardware issues. Experienced with mainframes, local area networks, document conversion, e-commerce, and other specialized hardware and software setups. Provided operating system maintenance. Tested existing code while providing assistance to software developers. Developed manuals and reference guides for training employees. Beta-tested new software. Collaborated with multiple vendors to bring new technology in-house. Provided hardware and software recommendations to customers. Show less

  • TeamDesign Product Manager

    Jan 2012 - Mar 2015

  • Network Admin / Technical Support

    Oct 2006 - Mar 2012
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  Deloitte - Manager, Solution Architecture, DAS SES

  Mar 2015 - now

  Manager, DevOps Engineering

  Manager, DevOps EngineeringSoftware Configuration Management (SCM) team / DevOps As a leader within the SCM team I work directly with developers and engagement managers to maintain the build and release cycle of internally developed, cross platform applications. It is my team’s job to make sure that standardized methods, processes and procedures are used for efficient and prompt handling of all software deployments ensuring that these changes are automated, documented and auditable in order to minimize the impact of Change-related incidents upon service quality. I drive improvement of this process via innovation, automation and constant evolution of the workflows and examination of the tools and practices being used. Other responsibilities that fall under the SCM team’s governance include the various Software Development Life Cycle tools required to perform daily duties such as Azure, Azure DevOps, Google Cloud Services, Amazon Web services, Team Foundation Server, IBM Rational Build Forge, HP Project Portfolio Management Center, Visual Studio, F5 Load balancers, All Microsoft Windows products, IIS, ASP, .NET, Apache, PowerShell, Databases, etc. I am a certified Product Owner with over 30 years in the Information Technology field dealing with almost all forms of Windows server and workstation infrastructure. I have experience with the Agile development environment using Continuous Integration, deploying and maintaining network domains, firewalls, routers, switches and hubs, etc. I am also a skilled web designer having dealt with HTML 4-5, PHP, SQL, FLASH, CSS, CGI, Javascript, WordPress. JSON, and more. Show less