
Hitesh K.
Front Office Executive

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About me
Hospitality professional
Education

National Council of Hotel Management, New Delhi
1999 - 2000Diploma Front Office OperationActivities and Societies: Sportsman of the Year 1999-2000

Himachal Pradesh University
1996 - 2000Bachelor ArtsActivities and Societies: Gold Medal in North India Athletic Championship

University of West London
2005 - 2006Master’s Degree Holitality ManagementActivities and Societies: Wine tasking, Foodie

University of West London
2003 - 2005Graduate Certificate Holitality Management
Experience

The Imperial
Jan 2000 - Feb 2003Front Office ExecutiveWorked at reception (Jan 2000 to Jan 2001) - InternshipWorked at concierge (Jan 2001 to Jan 2002)Worked at the Business Centre Jan 2002 to Feb 2003)

The Red Fort
Mar 2003 - Mar 2004Senior Waiter
One Aldwych
Jun 2004 - Mar 2005Waiter, Indigo Restaurant
Jumeirah
Mar 2005 - Sept 2019- Responsible for all activities in the hotel in the absence of Executive Management- As a duty manager deals with any issues or complaints during a night and follow up if necessary.- Assist in developing the team of fourteen staff into an efficient, dynamic & multi-tasking individuals.- Distribute sales and statistical reports for department heads and compile all audit records.- Operate the computer with its automatic night audit system and to produce balanced daily financial results.- Meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to the room.- Fully conversant with all emergency procedures and pertinent local legislation i.e. licensing laws.Ensure that the rota is completed to cover the hotels business demands. Show less
Duty Manager at The Carlton Tower by Jumeirah
Apr 2019 - Sept 2019Assistant Front Office Manager Night/Duty Manager, The Carlton Tower by Jumeirah
Apr 2013 - Mar 2019Banqueting Floor Manager, Jumeirah Carlton Tower
Oct 2010 - Apr 2013Banqueting Operations Supervisor, Jumeirah Carlton Tower
Sept 2008 - Oct 2010Banqueting Team Leader, Jumeirah Carlton Tower
Apr 2008 - Sept 2008Waiter (Rib Room), Jumeirah Carlton Tower
Mar 2007 - Apr 2008Banqueting Casual Waiter, Jumeirah Carlton Tower
Mar 2005 - Mar 2007

Cobra Beer
Jun 2008 - Jan 2009Customer Service Executive- Provide office support to Area Sales Manager- Making sales call and liaison with warehouse for smooth delivery - Marketing calls to the restaurants and inform them about the promotions and turn into sales

Gaytri Yoga
Sept 2019 - Mar 2022Director
Compass Group UK & Ireland
Mar 2022 - nowEvent and Fine Dinning Assistant Manager
Oct 2023 - nowEvent and Fine Dining
Mar 2022 - Oct 2023
Licenses & Certifications
- View certificate

Sales Pipeline Management
LinkedInOct 2019 - View certificate

Leadership Foundations
LinkedInNov 2019 - View certificate

Business Financials Explained
LinkedInNov 2019 - View certificate

Level 3 Award in Inspirational Team Leadership
CTH - Confederation of Tourism & HospitalitySept 2012 - View certificate

Leadership Foundations: Leadership Styles and Models
LinkedInNov 2019 - View certificate

Train the Trainer: People 1st Practical Training Certificate
Premier Life Skills LtdOct 2009 - View certificate

Value-Based Pricing (2015)
LinkedInOct 2019 
Certified Front Desk Representative
Lobster InkJun 2015
Honors & Awards
- Awarded to Hitesh K.Hospitality & Service - Site / Unit Manager Career Pathway Grow at Compass Aug 2023 Program consist of series of training and mentoring to learn about the site or contract.
- Awarded to Hitesh K.Star Shining Award Hotel Manager Jumeirah Carlton Tower Dec 2014
- Awarded to Hitesh K.Star Shining Award Steve Simon, Banqueting Operation Manager Jumeirah Carlton Tower Mar 2013
- Awarded to Hitesh K.Star Shining Award Gerard Denneny, GM Jumeirah Carlton Tower Dec 2011
- Awarded to Hitesh K.Hallmark Champion of the Year Jumeirah Calton Tower 2011 Yearly Award printed by Hotel General Manager
- Awarded to Hitesh K.Sportsman of the Year Food Craft Institute Chandigarh, India 1999
Volunteer Experience
Springboard Ambassador
Issued by https://charity.springboard.uk.net/ on Oct 2009
Associated with Hitesh K.Superhost
Issued by Airbnb on Jun 2017
Associated with Hitesh K.Co Founder, Coach, Mentor, Career Counselor
Issued by Devki Nandan Guleria Student Development Trust on Jan 2014
Associated with Hitesh K.Fundraiser
Issued by British Heart Foundation on Jan 2009
Associated with Hitesh K.
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