Hitesh K.

Hitesh K.

Front Office Executive

location of Hitesh K.Ilford, England, United Kingdom

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  • Timeline

  • About me

    Hospitality professional

  • Education

    • National Council of Hotel Management, New Delhi

      1999 - 2000
      Diploma Front Office Operation

      Activities and Societies: Sportsman of the Year 1999-2000

    • Himachal Pradesh University

      1996 - 2000
      Bachelor Arts

      Activities and Societies: Gold Medal in North India Athletic Championship

    • University of West London

      2005 - 2006
      Master’s Degree Holitality Management

      Activities and Societies: Wine tasking, Foodie

    • University of West London

      2003 - 2005
      Graduate Certificate Holitality Management
  • Experience

    • The Imperial

      Jan 2000 - Feb 2003
      Front Office Executive

      Worked at reception (Jan 2000 to Jan 2001) - InternshipWorked at concierge (Jan 2001 to Jan 2002)Worked at the Business Centre Jan 2002 to Feb 2003)

    • The Red Fort

      Mar 2003 - Mar 2004
      Senior Waiter
    • One Aldwych

      Jun 2004 - Mar 2005
      Waiter, Indigo Restaurant
    • Jumeirah

      Mar 2005 - Sept 2019

      - Responsible for all activities in the hotel in the absence of Executive Management- As a duty manager deals with any issues or complaints during a night and follow up if necessary.- Assist in developing the team of fourteen staff into an efficient, dynamic & multi-tasking individuals.- Distribute sales and statistical reports for department heads and compile all audit records.- Operate the computer with its automatic night audit system and to produce balanced daily financial results.- Meet, greet, escort and bid farewell to all VIP guests and endeavour to meet as many return guests on arrival and escort them to the room.- Fully conversant with all emergency procedures and pertinent local legislation i.e. licensing laws.Ensure that the rota is completed to cover the hotels business demands. Show less

      • Duty Manager at The Carlton Tower by Jumeirah

        Apr 2019 - Sept 2019
      • Assistant Front Office Manager Night/Duty Manager, The Carlton Tower by Jumeirah

        Apr 2013 - Mar 2019
      • Banqueting Floor Manager, Jumeirah Carlton Tower

        Oct 2010 - Apr 2013
      • Banqueting Operations Supervisor, Jumeirah Carlton Tower

        Sept 2008 - Oct 2010
      • Banqueting Team Leader, Jumeirah Carlton Tower

        Apr 2008 - Sept 2008
      • Waiter (Rib Room), Jumeirah Carlton Tower

        Mar 2007 - Apr 2008
      • Banqueting Casual Waiter, Jumeirah Carlton Tower

        Mar 2005 - Mar 2007
    • Cobra Beer

      Jun 2008 - Jan 2009
      Customer Service Executive

      - Provide office support to Area Sales Manager- Making sales call and liaison with warehouse for smooth delivery - Marketing calls to the restaurants and inform them about the promotions and turn into sales

    • Gaytri Yoga

      Sept 2019 - Mar 2022
      Director
    • Compass Group UK & Ireland

      Mar 2022 - now
      • Event and Fine Dinning Assistant Manager

        Oct 2023 - now
      • Event and Fine Dining

        Mar 2022 - Oct 2023
  • Licenses & Certifications

    • Sales Pipeline Management

      LinkedIn
      Oct 2019
      View certificate certificate
    • Leadership Foundations

      LinkedIn
      Nov 2019
      View certificate certificate
    • Business Financials Explained

      LinkedIn
      Nov 2019
      View certificate certificate
    • Level 3 Award in Inspirational Team Leadership

      CTH - Confederation of Tourism & Hospitality
      Sept 2012
      View certificate certificate
    • Leadership Foundations: Leadership Styles and Models

      LinkedIn
      Nov 2019
      View certificate certificate
    • Train the Trainer: People 1st Practical Training Certificate

      Premier Life Skills Ltd
      Oct 2009
      View certificate certificate
    • Value-Based Pricing (2015)

      LinkedIn
      Oct 2019
      View certificate certificate
    • Certified Front Desk Representative

      Lobster Ink
      Jun 2015
  • Honors & Awards

    • Awarded to Hitesh K.
      Hospitality & Service - Site / Unit Manager Career Pathway Grow at Compass Aug 2023 Program consist of series of training and mentoring to learn about the site or contract.
    • Awarded to Hitesh K.
      Star Shining Award Hotel Manager Jumeirah Carlton Tower Dec 2014
    • Awarded to Hitesh K.
      Star Shining Award Steve Simon, Banqueting Operation Manager Jumeirah Carlton Tower Mar 2013
    • Awarded to Hitesh K.
      Star Shining Award Gerard Denneny, GM Jumeirah Carlton Tower Dec 2011
    • Awarded to Hitesh K.
      Hallmark Champion of the Year Jumeirah Calton Tower 2011 Yearly Award printed by Hotel General Manager
    • Awarded to Hitesh K.
      Sportsman of the Year Food Craft Institute Chandigarh, India 1999
  • Volunteer Experience

    • Springboard Ambassador

      Issued by https://charity.springboard.uk.net/ on Oct 2009
      https://charity.springboard.uk.net/Associated with Hitesh K.
    • Superhost

      Issued by Airbnb on Jun 2017
      AirbnbAssociated with Hitesh K.
    • Co Founder, Coach, Mentor, Career Counselor

      Issued by Devki Nandan Guleria Student Development Trust on Jan 2014
      Devki Nandan Guleria Student Development TrustAssociated with Hitesh K.
    • Fundraiser

      Issued by British Heart Foundation on Jan 2009
      British Heart FoundationAssociated with Hitesh K.