Sripal Chanther SP

Experience

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  Alphabetics Computer Services Pvt Ltd

  Apr 2004 - Feb 2005

  Systems Administrator

  • Managing around 3 Windows 2000 / 2003 servers and 120 Desktop PCs• Managing Local Users, Domain Users.• Symantec Antivirus Server and Clients • Installing Patches, updating OS, updating Antivirus, updating software• Appling Security Policies to users.• performing windows NTbackups• Restrict users using Entertainment software by Asset Tracker.

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  Wipro Infotech

  Mar 2005 - Jul 2006

  IT Support Engineer

  • Solely responsible for 8 Windows® 2000 server & 450 Desktop Operating Systems and Peripherals.• Remote support through Net meeting & VNC.• Creation & deletion of user accounts & user groups in AD• Providing OU level restriction for users.• Software Auditing and Report Generations.• Providing Technical Support for MS Windows® Operating Systems and applications like MS Office 2k & 2k3, Open office 9.1.x etc,.• Analyzing the requirements from Department Heads for the work-flow of needed applications. • Installation & Configuration of Symantec Antivirus (Corporate Edition) Server and Clients.• Support hardware and software issues for the PC Desktop, PC Network and peripherals for the users. Network support for Entire Organization.• Providing Direct technical support to 400+ users• Attending customer Calls on Telephone and Email. Maintain Database of Customers, Generate Reports.• Maintain Virus free Network by installing and updating antivirus time to time.• Check and updates, Desktops for latest Patches and Service Packs in order to protect from vulnerabilities and Virus.• Securing Data & Running Daily Backup using windows Backup. Show less

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  Geneva Software Technologies Ltd

  Aug 2006 - Apr 2007

  System Administrator

  • Job Profile includes Administration of windows 2K/2K3 Domain controllers• Maintaining & monitoring 12 Windows 2003 and 2000 server & 450 Desktop Operating Systems and Peripherals.• Administration of Microsoft Exchange server 2003• Implemented Front-end Back-end Architecture for Exchange Server 2003. Installed another exchange server, moved all the mailboxes and Public folders to the new server. • Administration and troubleshooting of Exchange 2003 Servers.• Installation, Configuration and Troubleshooting of Domain Controller and Additional domain controllers and Configuration of DNS and DHCP.• Installation and troubleshooting of Windows 2003 and Exchange 2003 Servers.• Configuration of SCSI disks for RAID 5 and RAID 0 for Servers.• Enabling quota management for the users.• Group policy implementation for domain and auditing.• IIS administration for the local site.• Implemented backup and restore strategy.• Using Group policy for application installs, user profile management, security policies• Managing users, computers, and group accounts in a Windows Server 2003 Active Directory-based environment.• Maintaining & monitoring File Server and Symantec Antivirus Server• Monitoring Daily & Monthly call Reports• Analyze system performance indicators and recommend improvement actions• Perform backup operations for the servers as per the defined backup strategy• Managing the Service Levels and necessary follow-up for the same with respective vendors and prepare the monthly SLA reports. Show less

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  RCS TECHNOLOGY

  Apr 2007 - May 2009

  Senior System Administrator

  Creating and Managing of User, Groups and Objects in Active Directory Service in server 2003 and2008 Environment.• Management of file server Shares and Directory level Security.• Creating email account, Contacts and Enabling mail forwarding.• Create, delete, delegate change owner for Group Mailbox and Shared mailbox or distribution list.• Enable and disable instant messenger account.• Creating user object templates based on the customer sites location or divisions.• Setting disk quotas for share, Home and Archive drives through VERITAS Storage exec 5.4.• Coordinating with application team, Wintel, UNIX team and local IT support team for issue related.• Troubleshooting on issues related Account lockout issues.• Enable/Re-join workstation to the respective domains.• Handling the ticketing tools Like RTS, IMAC Tickets and OVSD (Open View Service Desk). Ticketslike Incident, Service calls, Internal WorkOrders and Change Request. Show less

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  Hewlett-Packard

  May 2009 - Oct 2013

  ITO Service Delivery Consultant

  Handling two Clients End to End support in Windows server 2003,2008, Active directory• Maintaining 4000+ Windows Servers that include both physical (HP) and Virtual servers with allnew issues raising on a daily basis.• Working on Incident, problem and change management tickets.• Analyzing the System, Application and Security logs for troubleshooting.• Installing patches manual updates.• Handling, troubleshooting, resolving and analysis of automated incidents on issues related to AD,Windows Clustering, DHCP, DNS, Server Performance issues, Server down, memory and disk spaceissues etc.• Handling customer raised requests such as printer installation, DNS entry and DHCP scopecreation.• AD related tasks in forest level• Monitoring automatic patching done via RADIA and managesoft and manual reboot after patchingfor cluster servers.• Validating the server build before releasing to production environment• Creating and managing RAID arrays• Identifying the outdated drivers and upgrading HP Proliant support pack and Symantec EndpointProtection, NIC, BIOS, HP ILO drivers.• Performing HP Onboard Administrator Firmware upgrade.• Creating. modifying and deleting user objects in AD and working on shared folders permissionrequests• Handling end to end co-ordination with vendors for Hardware replacements• Applying file screening with FSRM in 2008 servers based on customers request• Crash-dump analysis of server unexpected restarts to find the root case and permanent fix.• Working on Disk expansion ticket on windows servers.• Configuring network teaming for network redundancy.• Worked on regular windows issues like Disk space, CPU & Memory utilization.• Working on Backup issues such as VSS (Volume Shadow Copy).• Having good knowledge in VMware platforms.• Good Knowledge in Creating, configuring and managing High Availability (HA), DRS.• Knowledge in Migrating VM’s from one host to another host using VMotion. Show less

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  Wipro

  Apr 2014 - Mar 2015

  Administrator TIS-Windows Platform - L3

  • Wintel and VM Operations – All Production server Tech and User raised incidents.• Providing Level II and III supports for around 21000 Wintel Servers throughout globally.• Investigate and troubleshoot issues on Wintel Servers.• -Perform ongoing performance tuning, on Wintel servers and resource optimization as required. Configure CPU, memory, and disk partitions as required• VM server installation /Decommission.• New server/ rebuild installation through remotely (ILO) on HP ProLiant ML and DL servers.• Decommission of old servers, migrated servers, P2V decom servers.• Windows 2003 to 2008 server migration.• Latest Hot fix patching on the servers for every 3 months throughout globally• HP vendor coordination for hardware issues.• Workings on issue through HP Service manager web client 9.31 for Incident management.• Using HP service Centre for Change management. Show less

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  HCL Technologies

  Mar 2015 - now

  Sr. Technical Specialist (Wintel & VMWare)

  Responsible for third-level support for all server related issues. Participated in complete system builds, upgrades, migrations and patch management. New server Build / rebuild through Vcenter. Decommission of old servers, P2V servers. Resources management and Provisioning with Change management process. Also Deploying monthly patching for all windows via SCCM 2012. Wintel Ops - Handling, troubleshooting, resolving and analysis of automated incidents on issues related to Wintel platform. Handling end to end co-ordination with vendors for Hardware Replacements Analysis of server unexpected restarts to find the root case and permanent fix. Working on Disk expansion ticket on windows servers. Configuring network teaming for network redundancy. Worked on regular windows issues like Disk space, CPU & Memory utilization and Backup issues. Administered change management related to server upgrades and software installation. Prepared and maintained documentation of technologies, standards and procedures. Delegating tasks and set deadlines for my team and Monitor team performance and create monthly individual report. Also creating Monthly capacity report, Weekly Problem Management Report, Monthly Patching report, Team shift Roster, On call Roaster and few more reports. maintained and supported more than 18000 Servers throughout globally. Show less