Carlos E. Castro

Experience

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  Cecsoft, C.A.

  Aug 1997 - Nov 2003

  Consultant

  Sales Manager. Responsible for the entire sales process, from the first contact with customers to the delivery of the solution. Led a team of five technical salesmen to company records in 2001. Network Manager and Consultant. Responsible for the design, layout, and implementation of major networking projects. Supported users over the phone on desktop applications/problems; advised General Manager on key IT decisions. Integrated solutions. Established first contact with customers. Managed fiber optics projects. Saved customers over $100,000/year. Show less

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  Ingenieria Pulsar, C.A.

  Jan 2004 - Dec 2005

  Technical Support Manager

  Technical leader of the support team in charge of setting up, troubleshooting, and maintaining visualization systems (Silicon Graphics based), mass storage (Hitachi), and direct technical support to customers. Also supported the sales team with presentations.

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  Castrox

  Jan 2005 - Nov 2006

  Independent Consultant

  Carbones del Zulia, S.A. (Government) Designed and implemented a full messaging solution (e-mail, webmail, IM, web server) under Linux, which also included security planning, such as firewall, web page filtering, antispam/antivirus and web page caching software. Banca Superior de Loterías (Banking and Finance). Designed, laid out and implemented MySQL database servers, including backups, replication, and automation. Installed and configured Red Hat Linux servers, Cisco routers (1721, 1800).Guasare Coal International, N.V. (Coal Trading). Installed and configured MS Exchange Server 2000/Windows 2000 Server (ADS, DNS, DHCP, POP/SMTP) as an independent internet node. Show less

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  Omicron Sistel, C.A.

  Feb 2006 - Dec 2007

  IT Manager

  Coordinated IT support and technical services for diverse customer portfolios, including Corpotel, with a primary focus on efficient process management. Oversaw call center operations for Florida-based clients, ensuring high-quality customer support and resolution. Collaborated with MIS-USA to strategically guide the company's technological direction and infrastructure development.Key Achievements:Proactively evaluated and implemented emerging technologies to optimize operational workflows and enhance productivityProvided comprehensive technical support through remote access to Windows and Linux server environmentsManaged the company's ticketing system to track, prioritize, and resolve technical issues efficientlyConducted strategic hardware research and procurement to support robust and cost-effective IT solutions Show less

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  Hexadatos, C.A.

  Nov 2007 - Dec 2013

  IT Manager and Consultant

  • Led organizational development/ERP projects, planning, consulting, and change management supervision for clients with financial problems or expansion plans.• Optimized business processes/logistics to reduce costs and increase profits.• Flawlessly managed network and Unix®/Linux (RedHat/Ubuntu) server implementation projects.

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  Castrox

  Jan 2014 - Mar 2019

  Management Consultant

  • Led multiple ERP implementations from change management to post-implementation support.• Implemented marketing and management strategies for restaurants, doubling their year-over-year sales.• Advised companies on cost structures and financial decision-making under uncertainty.• Designed marketing strategies for entrepreneurs.• Extracted, transformed, and analyzed data, creating meaningful visualizations for managers.

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  Hcmfront®

  Mar 2019 - Oct 2025

  • Defined the product's strategic vision and developed a clear and coherent roadmap.• Researched and analyzed the market, competition, and customer needs to identify opportunities and trends.• Coordinated multidisciplinary teams such as software development, customer success, marketing, finance, and sales to define product requirements and ensure successful delivery.• Supervised the product lifecycle from conception to launch, ensuring its maintenance and continuous improvement.• Collected and analyzed user data and key metrics to measure product performance, making strategic adjustments as needed. Show less • Organized, trained, and led a versatile service team capable of handling the most demanding projects.• Solved complex problems arising during HR digital transformation processes.• Anticipated discrepancies and failure points to avoid negative client impacts.• Served as the primary organizational development coach for our clients in various HR areas.• Trained (internally/externally) in best practices for recruitment and selection, performance evaluations, organizational change/climate, compensations, and human capital management.• Actively listened to our users, turning requests into improvements, increasing satisfaction.• Provided technical assistance to the entire organization and led all consultative sales processes.• Successfully managed up to 15 simultaneous projects, with a retention rate close to 95% two years later.• Served as the technical and legal reference in compensation processes for both external and internal clients.• Transformed customer service from cold/distant to warm/close, creating a pleasant customer journey, achieving a support NPS > 90, satisfaction > 95%, response times < 90 s for a possible universe of 30k users. Show less

  • Operations Manager

    Jan 2024 - Oct 2025

  • Product Manager

    Aug 2023 - Jan 2024

  • Service Manager

    Mar 2019 - Aug 2023