Diana Hochmann

Experience

• 

  ADP

  Oct 2009 - Jan 2014

  Team management, control of team members, Training new staff, accountability for results, activity and productivity with team members, personnel planning, communication with customers, Taking new orders, a solution of problem cases in the customer Organization telephone conferences with customers in foreign languages (German, English), check the certification of SOX-Prüfung, business trips abroad in the transposition of the new companies, work on the PC (programs Paisy, Streamline, SV-Net, Excel, Word, Powerpoint, internet). Show less Processing and registration of the accounting data, execution of the statement, the implementation of the final statement, providing the Organization, coordination and the flow of accounting documents, Germany/international – the CZECH REPUBLIC, the implementation of SOX-Control, accounting data Entry, communication with customers, telephone conferences, Business trips abroad in the transposition of the new company, working on the PC (programs Paisy, Streamline, SV-Net, Excel, Word, PowerPoint, internet). Show less

  • Team Lead

    May 2012 - Jan 2014

  • Payroll Specialist

    Oct 2009 - Apr 2012
• 

  Sony DADC

  Feb 2014 - now

  Manage team with responsibility for administration of sales ledger/credit administration, payment and claims processing and credit control for European distribution centers. Monitor and manage the work allocation to maintain workload amongst the team as well as monitor team attendance/timekeeping and feed back to SSC Management. Set daily, weekly, monthly priorities for the teams in order to achieve given customer specifications (SLA´s). Monitoring and Reporting on SLA´s and KPI´s (daily, monthly, weekly). Provide training/coaching to each individual to achieve their individual goals and objectives. Support team performance by assisting the team with calls and administration work. Set and review goals with the teams, conduct meeting with the teams to review performance and motivate them to achieve targets (one to one reviews and annual appraisals). Identify and make suggestions for process improvements where necessary. Maintain up to date process documentation as well as training documentation. Manage recruitments, accesses and train new staff. Take any escalated calls when necessary. Interaction with colleagues in Austria/Germany/Benelux/England/France and other countries in Europe. Interaction with other departments. Show less Manage team with responsibility for administration of sales ledger and payment processing; Monitor and manage the work allocation-set daily / weekly / monthly priorities for the team; Monitoring and reporting on SLA´s and KPI´s; Provide training / couching to each individual to achieve their goals; Support team performance by assisting the team with calls and administration work; Set and review goals with the team, conduct meetings with the team to review performance; Identify and make suggestions for process improvements; Overtake new tasks from foreign teritorritories and learn it all team members; Work with PC (Programme Oracle, CDS, ELO, Jira, Salesforce, Mercury). Show less Processing of bank statements for clients on daily basis. Payment allocation. Booking cheques and marketing costs. Processing of advice clearing and account clearing, Request of delay payments by the customers, Develop and maintain excellent working relationship with: Client, Regional Credit Teams, Customer & Client services, Local retailers, PL providers. Assist in monthly and other assigned reporting. Maintain customer ledgers in cleanest possible format by matching credit and debits. Produce management and client reports as required, co-ordinate and feedback business measures / KPI reporting to the Client in line with the contract; Work with PC (Programs Oracle, CDS, ELO). Show less

  • Credit and Collections Manager

    Jan 2019 - now

  • Team Lead of CQM and DE Credit Control

    May 2016 - now

  • Team Coordinator for Cash Management DE & UK & FR

    Jul 2014 - Apr 2016

  • Credit Controller for Germany

    Feb 2014 - Jun 2014