Roger Gobin, SPC, PSPO, PSM

Experience

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  U.S. Navy

  Jan 1998 - Feb 2008

  Information Warfare Officer
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  PacketVideo

  Jan 2008 - Sept 2012

  Software Test Engineer

  Product: AT&T mobile music app for iOS and AndroidEnvironment: ecommerce, LAMP, iOS, Android▪️ Validation and verification of RESTful API integration of UI/UX credit card end user payment processing of mobile single song or ringtone payment and in-app subscriptions▪️ Validation and verification of AT&T mobile music app functionality based on regression, features, exploratory testing▪️ Created test cases based on requirements; reported software defects via JIRA and escalated issues to management as needed Show less

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  Qualcomm

  Jan 2013 - Apr 2013

  Software Tester

  Product: Win 8 tablet multimedia driversEnvironment: Microsoft .NET, Windows Mobile▪️ Manual Testing of all 13 Windows 8 Run Time OS tablet multimedia drivers in a .NET environment. ▪️ Followed prescribed test plan, test scenarios and test cases, uncovering severe faults such as consistent and random OS crashes. Testing consisted of:1) Core functionality2) Driver updates tested separately3) Driver updates tested together4) Lower priority functionality▪️ Reporting to senior staff and Microsoft staff via Excel Report of tests, test results, test recommendations. Show less

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  Verimatrix

  Apr 2013 - Nov 2013

  Software Tester

  Product: "Video Content Authority System", VCAS encryption for VOD Over-The-Top (OTT) Internet-based streaming - video on Internet Explorer, Google Chrome, Firefox, Safari; streams are H.264 and are both HD and SD▪️ Creating and executing test cases and test suites from product requirements and test strategies using Waterfall methodology▪️ QA Test tools used: QA Traq, (test cases and defect logging), Baretail (event logging PC), tail command (eventlogging Linux server)▪️ Ensured encryption was present and functioning using Linux directory and file navigation then event logging.▪️ Verifying metadata using basic SQL queries for videos loaded to Linux server▪️ Imaging Windows OS then provisioning for playing video content including non-encrypted, encrypted, protected by DRM and https:// content Show less

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  Velocify

  Nov 2013 - Aug 2014

  Software Tester

  Product: Cloud, Software as a Service, "Lead Manager" SaaS cloud service call center features▪️ Launched Lead Manager product.▪️ Front end and back end tests for Software as a Service (cloud service) call center in a .NET environment.▪️ Automated testing of front end application with Selenium IDE for functional and regression tests▪️ Directly reported to senior leadership regarding progress of test planning and execution.▪️Ensured appropriate and accurate e-commerce order, invoicing and billing for customers▪️ Manual SQL database queries, as back end tests, to ensure application servers were processing data properly for enterprise level clients.▪️ Manual front end user tests ensuring core and new features operated as expected.Created, updated and executed test plans, test suites and test cases for core and new features using Agile Scrum methodology. ▪️ Tests were created from user stories, coordination with developers, upper management, clients and offshore asset ensuring no efforts were duplicated with tight deadlines. Show less

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  Bracket

  Jul 2015 - Sept 2015

  Software Quality Assurance Engineer Consultant

  Product: Cloud, Software as a Service, "eClinical" SaaS cloud service clinical trial medication randomization, inventory and dispensation system; HIPAA, 21 CFR Part 11 Compliance▪️ Automated creating new clients with Selenium, creating clients became 300% faster. ▪️ Gathering requirements for audit from client, testing the details of their input ensuring compliance▪️ Ensuring web based clinical trial system complied with client, HIPAA and 21 CFR Part 11 regulations▪️ Access and functionality granted to only particular participants in each clinical trial audit▪️ Escalated and logged all system deviations from study requirements from pharmaceutical clients as appropriate ▪️ Querying MS SQL Server 2008 R2, MS SQL Server 2012, data for workflow and end-to-end audits▪️ Preparing, distributing and presenting final report to supervisory personnel and client upon completion of audit Show less

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  CoreDial, LLC

  Sept 2015 - Apr 2019

  Scrum Master | Agile Coach

  Product: “CoreNexa” Unified Communications as a Service VoIP global cloud service call center and iOS/Android appEnvironment: Cloud, Software as a Service, ecommerce, Amazon S3 AWS, LAMP, MS Windows, Mac OS, Linux Ubuntu, Linux CentOS5/6, iOS, Android▪️ Launched 2 Value Streams: CoreNexa web application and iOS/Android apps: combining global voice and voicemail services▪️ Coached Lean-Agile Mindset, Business Agility for domestic colleagues▪️ Managed 35 product increment releases; involved products from each of 5 Agile Scrum teams to the production environment▪️ Led data analysis efforts to find user usage insights as well as inaccurate and corrupt data sets for improvements to user experience, marketing and sales▪️ Project Management Tools: Jira, Confluence, Slack, GSuite, MS Word/Excel/Powerpoint Show less

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  Monsterful

  Apr 2019 - Sept 2019

  Senior Scrum Master | Agile Coach

  Product: “RibeeVR” (B2B and B2C SaaS cloud service) virtual reality baseball training tool, “Rhino PPC” & “Rhino Scout” (mobile apps), “Road Warrior” (portable hardware case)Environment: Cloud, Software as a Service, ecommerce sports virtual reality training▪️ Launched 3 Value Streams: Ribee VR, mobile apps for controlling RibeeVR (Rhino PPC, Rhino Scout)▪️ Coached Lean-Agile Mindset, Business Agility for international and domestic colleagues and interns▪️ Presented direct reports to executive leadership of Agile Team KPIs for continued status of Agile Team value delivery▪️ Spearheaded the creation of our customer Net Promoter Score feedback survey▪️ Managed rapid prototyping of data applications and analytics tool (Rhine Scout) for use by all levels of baseball talent scouts▪️ Project Management Tools: Jira, Confluence, Slack, GSuite Show less

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  EHE Health

  Jan 2020 - now

  Portfolio Release Train Engineer

  Products: “myEHE” online retail B2C patient healthcare marketplace and B2B online in-clinic “EPMS” system (HIPAA, PHI, PII compliant), Pulse iOS/Android appsEnvironment: Cloud, Software as a Service, ecommerce retail B2C and B2B marketplace▪️ Launched 4 services: map-based patient-facing scheduling service, patient rewards and loyalty program, clinic self-service web billing and payment application, live video streaming service for patient healthcare calls▪️ Conducted user interviews to discover growth opportunities, gather requirements, perform A/B tests and help resolve problems▪️ Led the Scrum and Scaled Agile Framework (SAFe) transformation of EHE Health to include training leadership, business stakeholders and global agile team members▪️ Executive reports of capital and operating expenses for resource planning to build Scrum Teams▪️ Managed direct reports from 5 Agile Teams of throughput KPIs to single executive reports▪️ Design and Project Management Tools: Miro, Jira, MS Office 365, MS Outlook, MS Teams, MS Sharepoint, MS Excel, Zoom Show less