Vivek Ramesh

Experience

• 

  BCEOM

  Dec 2004 - May 2006

  Assistant Highway Engineer
• 

  L&T Infrastructure Engineering Ltd.

  Jun 2006 - Jan 2008

  Engineering Consultant
• 

  Autodesk

  Jan 2008 - now

  In addition to the previous role of Technical Solutions Manager, I drive:Account Plan Development: In partnership with Territory Account Sales Executives (TASE), and Channel Partner Account Managers, develops a technical account plan and supports execution on the agreed upon strategies/tactics for closing business. Technical Discovery: Perform in-depth assessments of customer processes to investigate, uncover and understand customer’s business issues. Utilize knowledge of business trends, technology, and industry to identify areas of opportunity for customer process improvement. Facilitate in discovery workshops to help uncover business issues and connect Autodesk solutions to business outcome value.Customer Closure: Provide customer solutions based on the understanding of their needs. Capture metrics for quantifying and justifying the customer’s return on investment (ROI) to support business closure. Customer Relationship Management: In partnership with TASE, develop the required level of knowledge of customers' business processes, workflows, and technical requirements to build "trusted advisor" relationships with customers. Collaboration & Support: Develop and maintain trusted working relationships with sales teams and adjacent business resources (marketing, product development, support). Collaborate with other TSS to support customer needs and employ cross-selling tactics. Internal Leadership: Share best practices, innovation, and thought leadership. Influence product development through customer feedback and identified business opportunities. Sales enablement through creation or localization of digital assets and content.Social Selling: Participate in the industry’s community through discussion groups and online/social mediums. Involved in marketing webinars, industry newsletters, and social media channels, and Account Based Marketing (ABM) plans. Participate in company sponsored events and trade shows. Show less Responsible for leading and presenting all technical sales aspects of an Autodesk sales cycle. Partnering with Autodesk sales teams and authorized resellers to assist in the development, management and execution on strategies and tactics for closing business. Meet with individuals at all levels within a customer’s organization in order to understand their issues and position solutions while discovering business opportunities for Autodesk.Perform in-depth assessments of customer processes. Investigate, uncover and understand the customer’s business issues. Utilize knowledge of business trends, technology, and industry changes to identify areas of opportunity for customer process improvement.Capture metrics for quantifying and justifying the customer’s return on investment (ROI) for the purpose of technical closure. Demonstrate proposed solutions & product overviews and relate them to the customer’s business issues. Develop and conduct professional presentations & demonstrations, and lead sales discussions with customers to generate sales of Autodesk solutions.Influencing product development and product direction through customer feedback and identified business opportunities.Partner with sales representatives and Autodesk Resellers to assist in the development, management and execution on strategies and tactics for closing business.Supporting the success of Autodesk resellers by mentoring and training reseller personnel on technical sales activities and execution. Participating in company sponsored events and tradeshows to promote Autodesk’s solutions and the customer business issues they target. (Presenter @Autodesk University, Bangkok)Actively involved in industry’s community through discussion groups and online/social mediums. Coaching peers on knowledge of industry, Autodesk solutions, and market changes. Show less Deliver Quality Support (1-1) to Subscription Customers across SAPAC Region in the AEC/ ENI space (Architecture, Engineering and Construction/ Engineering, Natural Resources and Infrastructure). Training end-customers, channel partners (Autodesk) on Genreral Troubleshooting Techniques and various Autodesk Applications. Bug/ Product Enhancement Reporting and interaction with the QA / Development Team in line with CRCL processes.Conducting Quarterly Service Reviews with Channel Partners, Conducting Periodic Technical Meetings/ Health Checks with End Customers.Technical Webcasts/ Presentations to Customers and Channel partners. Imparting training to New Joiners on Soft Skills and Technical Skills. Presentations to potential Premium Customers on the benefits of Premium Support and demonstrations on Subscription Benefits. Show less

  • Senior Technical Solutions Executive

    Jun 2023 - now

  • Principal Customer Outcome Executive

    Aug 2022 - Sept 2023

  • Sr. Technical Solutions Manager

    Apr 2020 - Oct 2022

  • Technical Solutions Manager

    Jan 2015 - Apr 2020

  • Product Specialist

    Jan 2008 - Jan 2015