Niraj Bhatt

Experience

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  INTERFACE AM

  Mar 1997 - Dec 1998

  Trainee Customer Support Engineer

  INTERFACE AM Ahmedabad,GujaratInstalled and configured Windows NT 4.0 domain. Configured DHCP. Upgraded multiple nodes to Windows 95 with TCP/IP protocol. Installation of Novell 4.11 with SFT III and 50 remote booting clients.Installed, migrated, and performed troubleshooting on Novell NetWare and NT Servers and maintenance of Ethernet networks.

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  SAI INFOSYSTEMS

  Dec 1998 - Nov 2000

  Network Engineer

  Managed standard desktop project. Upgraded over 200 computers from Win3.x to Win95 with four technicians on the team. Installation of SCO Unix open server 5.0.5 with oracle 7 with SQL server software for Department of telecommunication and connectivity with dump terminal (VXL/PCL) using Terminal Server(HCL Lanstream) and Dialup.

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  CMS COMPUTERS Ltd

  Nov 2000 - Mar 2007

  Project Manager

  Selected for Project Manager Position managing 40 engineers across Gujarat at Reliance Communication. Having vast experience in managing Service Delivery, Service Assurance & Asset management. Proficiency in Facility Management, Infrastructure Management. Major activities included are Plan, implement and maintain service level agreements for Service delivery & Service Assurance.Provide project management, including managing schedule, budget, and resources.Directed and coordinated activities of project through delegated subordinates.Recommend Specific Vendors for improved facilities management, resulting in reduced costs and more efficient Operations.Knowledge of inventory management, communication and documentation skills. Interface with Other departmental Owners for network provisioning activity for establishing WANEvaluates performance of Field Engineers and to check all works are executed as per the procedure and quality standards.Maintains and deploys all assets , special tools & tackles locations within the Gujarat state so as to optimize their numbers and maximize their utilization Coordinate with vendors for equipment repair and maintenance - computers, copiers, printers and other devices.Key player in implementation of ISO9001 Procedures in IMSG Department. Participate in ISO9001 Surveillance (BVQI) & departmental Audit. Department completed 16 Audit with no non-Compliance issue found.Profile Show less

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  Reliance Communications

  Mar 2007 - Jun 2011

  Project Manager

  Overall accountability to ensure that the process is implemented and followed correctly.Accountable to ensure that the service delivery is aligned with customers’ business needs.Accountable for management reporting to include providing metrics and report findings to Senior Management. Responsible to communicate agreed deliverables/milestones and project progress report to the account specific management.Accountable for approved process improvement plans.Responsible for identifying business requirements from the customer.Responsible for producing, reviewing and evaluating reports on service performance and achievements on a regular basis.Responsible for conducting meetings with the customer on a regular basis to discuss Service level performance and improvement.Responsible for managing a dynamic team of Supervisors with specific accountability for the Service Delivery and overall employee satisfaction.IT infrastructure planning & execution for new Services.Responsible for remote & local coordination of IT infrastructure implementation/integration. Show less

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  Essar Information Technology Limited

  Jun 2011 - May 2014

  Team lead

  •Prime responsibility is to make sure that project is executing according to deadline, within budget and with quality.•Communication with client for the initial requirement study & Project status throughout the project. •Direct & Management of Project from beginning to end. •Supervise daily projects of assigned group of team members. Responsible for identifying and addressing individual operational training opportunities.•Continuous coordination with Project Manager and Development team for the project execution status•Assist with identifying, developing and implementing improvements to existing procedures and functions to ensure efficient quality service to our team members.•Keep the project manager and product committee informed of task accomplishment, issues and status•Serve as a focal point to communicate and resolve interface and integration issues with other teams•Coordinates meetings with the product committee, project manager and functional management to discuss project impediments, needed resources or issues/delays in completing the task •Responsible for identifying business requirements from the customer.•Responsible for producing, reviewing and evaluating reports on service performance and achievements on a regular basis.•Identify and resolve issues and conflicts within the project team.•Coach, mentor, motivate and supervise project team members, and influence them to take positive action and accountability for their assigned work.•Develop and deliver progress reports, presentations and other documentation as and when require.•Ensuring all project commitments are met, and monitors and reports on progress to Senior Project Manager, sponsor, and customer, as well as the PMO in accordance with the reporting standards, ensuring the project remains within scope Show less

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  Wipro

  May 2014 - now

  • Senior Project Manager

    Jan 2023 - now

  • Project Manager

    May 2014 - Jan 2023