Chase Oliva

Experience

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  Apple

  Jan 2021 - Dec 2022

  Mac Plus Advisor

  Mastered the ability of breaking down customer communication styles and behaviors to provide world-class supportMaintained statistics such as Customer Satisfaction(>90%), Handle Time(>13 minutes), Resolution Rate(>85%), and escalation rate(<10%) well above company standardReceived the Apple Care Excellence Award for contributions beyond customer interactionMentored co-workers in order to improve statistics and performanceProactively gathered data and feedback to present a skip-level manager meeting to improve the overall on-boarding process and training of top call driversSelected for first available Mac Plus training Selected as student ambassador for the College Program in order to drive engagement in the remote slack channels through community postsWorked on and lead projects focusing on making the largest call drivers easier to resolve both on the internal and consumer side Show less

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  NES Fircroft

  Jan 2023 - now

  Established in 1978, NES Fircroft is an award winning manpower specialist that has placed over 70 different nationalities into 69 countries across the Oil and Gas, Power, Construction and Infrastructure, Life Sciences, Manufacturing and IT sectors worldwide. We provide guaranteed staffing solutions, sourced from a global talent pool by a dedicated, discipline specific team of over 500 consultants.It’s people that deliver projects and with over 45 offices in 28 countries across the Americas, Europe, Africa, Asia, Australia and the Middle East, we have access to the best talent wherever it may be in the world. NES Global Talent can offer a full range of staffing solutions: Contract, Permanent (Direct) Hire, Managed Solutions, contingency and project-based, or a fully outsourced service. These services are complemented by an industry leading support service and mobility package to ensure clients keep hold of the top talent in a compliant manner for as long as they need it. Show less

  • Recruitment Consultant - Power & Renewables

    Dec 2023 - now

  • Recruitment Resourcer - Power & Renewables

    Jan 2023 - Dec 2023