Aabhishek K.

About me

• Accomplished senior professional with nearly 25 years of experience in Project Execution, Customer Service, Operations Management, Managed Print Services, Document Operations, Vendor Development, and Profit Centre Management. Proficient in Pre-Sales and Post-Sales Activities, Business Development, Key Account Management, and Client Relationship Management. Extensive background in managing large-scale EdTech government projects and overseeing major MFD installations in the Insurance and Banking sectors. • Extensive experience working with office automation and managed print services across zonal, regional, and national levels in senior managerial roles at industry leaders such as Xerox, Canon, HCL, and CMS (Oce Division). • Proven expertise in executing large-scale projects for banks and insurance companies, including comprehensive installations of office equipment (MFDs/printers), Managed Print Services, and Managed Document Services for end-to-end print and document solutions. • Serving as Vice President of Customer Service Management at Extramarks Education India Pvt Ltd, a leading EdTech company and subsidiary of Extramarks Education Singapore, where I lead all aspects of service operations and delivery. • Specialist in implementing the OPDCA cycle and Lean Six Sigma methodologies to drive quality improvement and process re-engineering, with a strong track record in applying these principles across various organizations. • A forward-thinking leader committed to fostering growth and cultivating a robust working culture while steering innovation and excellence.