Benn Stocker

Benn Stocker

Ambient Member

Followers of Benn Stocker321 followers
location of Benn StockerSydney, New South Wales, Australia

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  • Timeline

  • About me

    ICT Delivery Lead | IT Support | Troubleshooting | Salesforce | Office 365 | Azure | Server | Sharepoint | Training | VSphere | Networking | Hardware & Software Support |

  • Education

    • St Ivo School

      2003 - 2012
  • Experience

    • Waitrose

      Aug 2011 - Aug 2012
      Ambient Member
    • S&Co Computing

      Jul 2013 - Dec 2015
      Computer and mobile technician
    • The Mick George Group

      Nov 2013 - Mar 2017
      Information Technology Operations

      • Provided technical support and advice to staff across many platforms and technologies. • Developed, reviewed, and maintained best practices and procedures to improve service centre performance. • Diagnosed and resolved technical issues with assigned systems and user pools and ensured that measures were taken to minimise IT problems. • Develop, conduct, and provide technical guidance and training in areas such as software application and operational procedures.

    • BMW Group

      May 2017 - Aug 2017
      IT Support Technician

      • Provided technical support and advice to staff across many platforms and technologies. • Took ownership of an IT application project and saw through to culmination. • Developed, reviewed, and maintained best practices and procedures to improve service centre performance. • Analysed, researched, and provided high quality technical advice and education to staff working with IT for projects. • Diagnosed and resolved technical issues with assigned systems and user pools and ensured that measures were taken to minimise IT problems. Show less

    • Study Group

      Oct 2017 - Jan 2024
      IT Services Specialist

      • Provide recommendations for corrective action plans in the resolution of noncompliance of standards and quality control through the “Continuous Improvement” program • Communicate with end users to educate about standards maintenance, and adherence to protocols and procedures. • Help to ensure IT systems meet in-house and external compliance standards. • Troubleshoot, diagnose, test, and resolve IT system problems and issues.

    • City of Parramatta

      Jan 2024 - now
      • ICT Delivery Lead - Secondment

        Aug 2024 - now
      • IT Support

        Jan 2024 - now
  • Licenses & Certifications

    • Construction Health and Safety - White Card

      National White Card Courses
      May 2024
    • ITIL® v4 Foundation

      ALC Training
      Nov 2023