Benn Stocker

Experience

• 

  Waitrose

  Aug 2011 - Aug 2012

  Ambient Member
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  S&Co Computing

  Jul 2013 - Dec 2015

  Computer and mobile technician
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  The Mick George Group

  Nov 2013 - Mar 2017

  Information Technology Operations

  • Provided technical support and advice to staff across many platforms and technologies. • Developed, reviewed, and maintained best practices and procedures to improve service centre performance. • Diagnosed and resolved technical issues with assigned systems and user pools and ensured that measures were taken to minimise IT problems. • Develop, conduct, and provide technical guidance and training in areas such as software application and operational procedures.

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  BMW Group

  May 2017 - Aug 2017

  IT Support Technician

  • Provided technical support and advice to staff across many platforms and technologies. • Took ownership of an IT application project and saw through to culmination. • Developed, reviewed, and maintained best practices and procedures to improve service centre performance. • Analysed, researched, and provided high quality technical advice and education to staff working with IT for projects. • Diagnosed and resolved technical issues with assigned systems and user pools and ensured that measures were taken to minimise IT problems. Show less

• 

  Study Group

  Oct 2017 - Jan 2024

  IT Services Specialist

  • Provide recommendations for corrective action plans in the resolution of noncompliance of standards and quality control through the “Continuous Improvement” program • Communicate with end users to educate about standards maintenance, and adherence to protocols and procedures. • Help to ensure IT systems meet in-house and external compliance standards. • Troubleshoot, diagnose, test, and resolve IT system problems and issues.

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  City of Parramatta

  Jan 2024 - now

  • ICT Delivery Lead - Secondment

    Aug 2024 - now

  • IT Support

    Jan 2024 - now