Sidney Donnell, MBA, CHG

Experience

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  Ovations Food Service

  Apr 2011 - Aug 2015

  Concessions Stand Manager

  • Managed two crew members; maintained inventory count and revenue daily• Cashier and cook for concession stand

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  UMES Dinner Theater & Jazz Concert

  Apr 2013 - Apr 2015

  Bake Shop Assistant Manager

  • Bake Shop Assistant Manager: delegated 10 bake shop chefs for University event • Organized process flow and distribution of dessert course • Bake Shop chef: Dinner Theater, April 2014 • Server: President’s Inaugural Ball, April 2013

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  Center for Access & Academic Success

  Aug 2014 - May 2016

  Hawk Mentor

  • Mentor to freshman of Hospitality, Professional Golf Management, and General Studies majors• Provided Administrative Support with online check-in and registration for tutors and academic coaches• Initiated correspondence via telephone and email to follow up on mentees with their attendance • Coordinated mailings of work study materials to all students

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  ShopHouse Southeast Asian Kitchen

  May 2015 - Aug 2015

  Crew Member

  Administered food preparation with a focus on executing excellent customer service and hospitality skills

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  California Tortilla

  May 2016 - Jul 2017

  Cashier

  - Cashier and line cook- Assistant to the Catering Manager

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  BJ's Wholesale Club

  Jun 2016 - Apr 2018

  Bakery Clerk

  • Lead catering assistant; processed catering orders, ensured quality control for customer pick up• Provided inventory control and merchandising for sale items• Cashier, food service worker, and part time cake decorator; reconciled daily cash receipts and reported results to management

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  Universal Professional Counseling Services

  Sept 2017 - Mar 2018

  Office Manager

  • Administrative duties; managed front desk, verified patient eligibility & scheduled appointments• Filing duties for patient records• Transcribed counseling session notes

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  BLS Limousine Group, Inc.

  Nov 2017 - Apr 2018

  Front Desk Agent

  • Scheduled airport shuttles from the Washington Hilton in Dupont Circle• Processed payment for local bus tour companies such as the Big Bus and Old Town Trolley• Weekly account reconciliations

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  Macfadden and Associates

  Apr 2018 - Jun 2019

  Travel Services Specialist

  • Execute travel arrangements for institutional contractors, direct hires, and consultants under the Office of Foreign Disaster Assistance (OFDA)• Spearhead presentations on travel processes for institutional contractors• Prepare and reconcile travel accounts, processed payments, and reported expenses on a bi-weekly and monthly basis• Confirm travel arrangements, documents and document processes are compliant with USG Travel regulations for over 200 employees• Point of contact for communication of travel activities and circulate information about travel processes as needed to different divisions under the Office of Foreign Disaster Assistance (OFDA)• Provide visa and passport services for deploying personnel as well as track and monitor status of passports and visas• Draft and approve memos for travel authorizations • Provide support and assist travelers with travel advances and expense reports in Deltek• Assist USAID travelers with the preparation, review and submission of travel voucher package• Train associates in travel processes for institutional contractors as needed• Data Entry (word, outlook, excel, powerpoint)• Answer and direct appropriate phone calls to appropriate management or staff• Performed a variety of administrative functions to include answering telephone calls and taking messages or directing calls to appropriate staff, preparing spreadsheets, equipment maintenance, and copying and faxing. Show less

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  Highlight Technologies

  Jul 2019 - Jan 2020

  Program Assistant

  • Support position in USAID Calendar management for the Senior Deputy Assistant Administrator (SDAA) and one of the Deputy Assistant Administrators (DAA) of the Bureau of Policy, Planning, and Learning (PPL)• Primary tasker team point of contact• Communicated with other bureaus to achieve clearances on briefers, action memos, etc.• Contributed to 100% taskers on time or before deadline between September and December 2019; PPL is the only bureau in the agency with this statistic• Gather materials for all briefings and meetings for both SDAA and DAA• Supported 3 different leads in SDAA role since start in July 2019 Show less

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  ZemiTek

  Feb 2020 - Sept 2020

  Program Assistant

  • Support for the office of Professional Development and Management Services (PDMS) in the Bureau of Economic Growth, Education, and Environment (E3) in USAID• Manage calendar for the Office Director of PDMS• Coordinate meetings between PDMS and other offices for pending staffing actions • Point of contact for correspondence that require clearance between PDMS and the Front Office of E3 • Initiate onboarding processes for Civil Service employees in E3 by sending requests to IT on behalf of other employees such as move requests, soft tokens, and equipment, creating network accounts for new hires, and enrolling employees in New Employee Orientation (NEO)• Collect Annual Evaluation Forms for all Civil Service employees Show less

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  USAID

  Sept 2020 - now

  Administrative Officer

  - Records Management- Performance Management - Primary Point of Contact for correspondence and civil service evaluations- Non-direct hire and Civil Service staffing actions such as badging forms, New Employee Orientation (NEO) enrollment, etc.