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Neil Coughlan

Neil Coughlan

IT Support

Followers of Neil Coughlan679 followers
location of Neil CoughlanDublin, Comté de Dublin, Irlande

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  • Timeline

  • About me

    IT Operations Manager / Service Delivery Lead

  • Education

    • Institute of Commercial Management

      2024 - 2025
      Post Graduate Diploma in Business with Cloud Computing Business/Office Automation/Technology/Data Entry Postgraduate Diploma

    • HSI Limerick Business School

      2006 - 2007
      Certified IT Network Professional

    • Mid West Business Institute

      2003 - 2005
      Marketing, Advertising, Public Relations and Sales

  • Experience

    • Milford Care Centre

      Jan 2007 - Jan 2007
      IT Support

    • Sykes

      Sept 2007 - Jan 2008
      IT Support

    • IT Providers

      Jan 2008 - Sept 2010
      Application Support Engineer

    • Kerry Group

      Sept 2010 - Sept 2016

      • Windows Systems Administrator

        Jan 2014 - Sept 2016

      • ICT Application Support Engineer

        Jan 2013 - Jan 2014

      • ICT Service Desk Analyst

        Sept 2010 - Jan 2013

    • Fidelity International

      Sept 2016 - now

      • IT Operations Manager / Service Delivery Lead

        Jan 2020 - now

      • Senior Information Technology Support Manager

        Jan 2017 - Jan 2020

      • Desktop Services Manager

        Sept 2016 - Jan 2017

  • Licenses & Certifications

    • CompTIA Network+

      CompTIA

    • MCP Exchange Server 2003

      Microsoft

    • MCP Windows XP

      Microsoft

    • ITIL 4 Foundation

      AXELOS Global Best Practice

    • ITIL Foundation Level

      AXELOS Global Best Practice
      Jan 2017

    • ITIL 4 Create, Deliver, Support

      AXELOS Global Best Practice

    • MCTS: SCCM System Center Configuration Manager 2012

      Microsoft
      Mar 2015