Mike Eovino

Experience

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  Sandler, Greenblum and Bernstein

  Sept 1993 - May 1995

  Legal Support Department Manager

  • Managed a team of individuals responsible for preparing all filings with the USPTO. • Automated previously manually created forms, saving thousands of man-hours for the firm. • Developed process improvements to further streamline operations.

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  Professional Hospitality Resources

  May 1995 - Sept 1997

  Financial and Operations Analyst

  • Created budgets for hotels and operating companies• Developed reports to analyze hotel market share and performance• Performed strategic analysis of potential real estate deals.

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  Progressive Design, Inc.

  Sept 1997 - Nov 1998

  IT Manager

  • Managed all IT functions (procurement, administration, networking, development) for a staff of approximately 30 Mechanical and Electrical Engineers and CAD Designers.• Created and developed company intranet.• Consulted on development of company web site.

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  Estes Express Lines

  Nov 1998 - Sept 2014

  • Managed a team focused on service-enabling legacy IT applications to facilitate migration to a completely new IT architecture.• Directed a team of over 50 people responsible for the creation and enhancement of Estes' application assets, including those written in Java Enterprise Edition, purchased packages and those running on legacy platforms.• Implemented major changes to EDI processing to create greater efficiencies with Amazon.com, securing core carrier status for Estes and leading to a nearly five-fold increase in revenue from the Amazon.com account.• Applied new mobile technology, SOA and ESB platform and EDI improvements to improve the timeliness of EDI transmissions to Home Depot, protecting Estes’ core carrier status and nearly $130MM in annual revenue.• Replaced an antiquated freight management system with a custom-built JEE solution for FEMA, saving Estes over $250,000 annually, mitigating risk by eliminating exposure to the vendor and winning new FEMA business.• Partnered with national account executives on sales calls to secure multi-million dollar accounts with Samsung America and DB Schenker.• Directed Estes' mobile application development initiative, including vendor analysis and project oversight.• Drove adoption of Service Oriented Architecture including analysis and selection of Enterprise Service Bus vendors, resulting in significantly decreased time in application integration and improving system architecture.• Developed and controlled operational and capital budgets and expenditures to ensure efficient performance, cutting projected temporary labor spend by over $300,000 annually.• Built and mentored a team of managers to better organize and execute resource management for the Application Development group, implemented metrics to measure developer efficiency and effectiveness. Show less • Product management for all web products including corporate web site, employee informational and HR site, corporate intranet, and Less-Than-Truckload carrier portal initiative.• Implemented on-line HR Open Enrollment portal, saving thousands of hours of manual labor for the HR department.• Led technical team to implement redundant ISPs for web properties and mail servers, ensuring continuity of operations and protecting hundreds of thousands of dollars in daily revenue secured by e-commerce web sites.• Collaborated with software developers to evaluate current and emerging technologies for use, select appropriate design solutions, establish functional and system standards and ensure the compatibility of system components.• Evaluated existing systems to determine effectiveness and suggested changes to meet organizational requirements. Show less • Managed a group of four to six developers responsible for application and system architecture for all web-based (intranet, e-commerce internet and web services) development and maintenance, including uptime (including redundancy / load balancing), performance and monitoring, strategy and governance, development and enforcement of application standards and management of off-shore teams.• Collaborated with network engineers to implement load balancing, bringing 24x7 availability to corporate web site and intranet, protecting worker productivity and hundreds of thousands of dollars in revenue secured by e-commerce site.• Implemented external monitoring of e-commerce web site, resulting in SLA adherence of over 99% and performance improvements of over 25%.• Spearheaded the move from proprietary scripting languages to industry-standard Java Enterprise Edition, increasing developer satisfaction, improving site performance and reducing risk due to lack of available resources.• Developed private-label web portal solution for the Schneider National, securing over $.5MM in business.• Aided in rapid turnaround, stabilization and rebuilding of IT infrastructure after flood event. Avoided business downtime and customer defection by creating temporary data center, operationalizing emergency website, and building network infrastructure and servers. Show less • Built Estes' first self-hosted web site and customer self-service web applications, integrating them with legacy applications and databases, reducing customer call volumes by thousands and greatly increasing customer satisfaction.• Collaborated with management and users to develop e-commerce strategies and to integrate these strategies with corporate web site.• Evaluated code to ensure validity, proper structure, adherence to industry and corporate standards, and compatibility with all necessary browsers. Show less

  • Director of Application Development

    May 2011 - Sept 2014

  • Senior Manager, R&D

    Jan 2009 - Apr 2011

  • E-Commerce Manager

    Jan 2003 - Jan 2009

  • Webmaster

    Nov 1998 - Jan 2003
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  Focus VA, LLC

  Jan 2003 - Jan 2011

  IT Consultant

  • Developed solutions for multiple customers on several different technological platforms (J2EE, C# .NET, PHP, MS Access) in various industries including transportation, healthcare and financial planning.

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  Estes Forwarding Worldwide

  Jan 2007 - Nov 2010

  Consultant

  • Business analyst and liaison between EFW and the Estes IT group.• Provided oversight and strategic guidance for IT projects.• Consulted on vendor selection and contract negotiation for EFW's enterprise software systems, resulting in decreased acquisition cost and increased protection for the company.

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  Virginia Retirement System•

  Sept 2014 - Aug 2016

  Application Architecture and Development Supervisor

  • Managed a team of over 15 developers and analysts, charged with modernizing and upgrading VRS's legacy application base.• Led the effort to employ service oriented architecture in application development.• Replaced an aging Refunds payment and disbursement system with a new, custom written system in .NET, cutting between 15 and 30 days out of the Refunds payment cycle, providing vastly improved service for VRS members.• Driving the move to a DevOps culture to streamline and improve software application delivery.• Managed the deployment of a major upgrade to the framework all VRS .NET applications are based upon.• Nominated to attend the Commonwealth Management Institute, a leadership training program for Virginia state employees in management positions.• Collaborating with other IT leaders in defining the VRS target architecture.• Reviewed and approved application architecture proposals and designs.• Oversaw efforts to build out multiple test environments to support several simultaneous projects.• Facilitated communication across scrum teams through S2 meetings.• Spearheaded efforts in roadmap analysis for enterprise projects.• Performed ad hoc data analysis using SQL and Excel. Show less

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  Red Hat

  Aug 2016 - now

  Managed four Services Managers, responsible for overall sales, revenue management and delivery excellence in North Carolina, South Carolina and Georgia. Worked with Services Managers, Sales Management and Consulting teams to envision, sell and execute innovative services programs. Mentored new Services Managers to ensure success. Exceeded sales targets for 2022.Also managed four Customer Success Executives, mentoring them on Red Hat technologies, practices and customs. These CSE's were responsible for significant NPS score gains in covered customers. Show less

  • Senior Manager - Customer Success

    Jul 2023 - now

  • Customer Success Area Manager

    Jan 2022 - Aug 2023

  • Services Manager

    Mar 2019 - Jan 2022

  • Service Delivery Manager

    Aug 2016 - Mar 2019