Ayomide Ogunjinmi

Experience

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  My BTC Nigeria

  May 2021 - Mar 2022

  Customer Service Specialist

  -Assisted in resolving Customer's complaints, and questions and recommending products and services to meet their needs.- Recommended and handled inbound orders.- Administered all correspondence with customers for all order processes.- Maintained regular feedback to customers on order status and other requested information- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.- Experienced with social media and communications platforms.- Demonstrated ability to manage multiple tasks while remaining adaptable and flexible.Achievements- Resolved 90% of customer complaints.- Attained a 98% customer satisfaction satisfaction rating.- Honored with the Customer Service Representative of the Month award, surpassing 12 other representatives within the workspace. Show less

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  Wiseki Technologies

  Mar 2022 - Feb 2024

  - Ensured speedy and efficient customer platform/Product onboarding Journey.- Providing Customer feedback and industry activities to the marketing team to aid product growth and development.- Product Research and Development- Financial and Business Advisory services.- Deepen relationship with existing customers by growing and exploring more ideas of partnership to grow customer’s business.- Implementation of Marketing StrategiesAchievements- Delivered over 80% savings on products and services. Show less - Organizing and coordinating trainings for in-house/client network engineers, not forgetting to give detailed reports.- Analyzed and collected customer information to prepare product or service reports.- Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.- Supervised the team handling customer’s complaints via live chats (Zendesk, Tawk.to, and Intercom), and JIRA to provide appropriate solutions within the time limit.Achievements- Reduced average handling time by 15% without compromising on service quality.- Increased customer retention by 75%- Facilitated customer satisfaction surveys, receiving a score of 99% Satisfaction. Show less

  • Business Development Manager

    Aug 2022 - Feb 2024

  • Customer Success (Team Lead)

    Mar 2022 - Aug 2022
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  Hugo

  Oct 2023 - now

  Data Annotator

  As a data annotator at Hugotech, my main responsibility is to review and analyze large volumes of data to ensure accuracy and reliability. I am also tasked with annotating and labeling data according to specific guidelines and requirements. Additionally, I collaborate closely with the data science team to understand project objectives and deliver high-quality annotated datasets. Conducting regular quality assurance checks is also part of my role, as I diligently identify and correct any errors or inconsistencies in the annotated data.Effective communication with team members is crucial in my position, as I provide regular updates on progress and seek clarification on data annotation requirements to ensure a smooth workflow. Lastly, I always prioritize adhering to project timelines and deadlines to guarantee the timely delivery of annotated datasets.Achievements-Implemented the latest annotation techniques using System Review Tools, reducing data labeling time by 30%.- Maintained meticulous documentation, resulting in a 75% reduction in annotation errors and improved project tracking.- Provided valuable feedback on annotation guidelines, leading to a 50% faster annotation process and improved model performance.- Successfully labeled and annotated over 12,000 data items with 99% accuracy, following specific guidelines and quality standards ensuring high‑quality output. Show less