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Amit Gaikwad

Amit Gaikwad

Front Office Executive

Followers of Amit Gaikwad523 followers
location of Amit GaikwadThane, Maharashtra, India

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  • Timeline

  • Skills

    Microsoft office
    Microsoft excel
    Customer service
    Microsoft word
    Powerpoint
    Public speaking
    Strategic planning
    Negotiation
    Research
    English
    Food and beverage
    Windows
    Outlook
    Teaching
    Html
    Budgets

  • About me

    Reservation Executive at Hotel New Bengal - India

  • Education

    • Peopels Education Society

      -
      HSC Science

    • People's Education Society

      -

  • Experience

    • Fruition Group of Apartment Hotel

      Sept 2010 - Aug 2011
      Front Office Executive

      : Communicate with the Guest : Give a Guest satisfaction about Room Rate & Services : Guest Room Reservation (Booking Details) : Guest Check-in & Check-out Process : Daily Flash Report : Night Audit Report : Maintaining CASH Book : Maintaining LOG Book Show less

    • Oravel Stays Private Ltd

      Jan 2015 - Mar 2016
      Operation Executive

      Co-Ordinate between Front office, Central Reservation Department and the Guest.Co-Ordinate with Domestic Airport Mumbai OYO Reservation Executives. Visit, Inspect and Ensure highest standards of Service and Client Satisfaction at OYO Properties as per stated protocols. Hotels Room auditing Target Zero Customer Complaints on account of OYO ServiceAct as the first level of escalation for any customer issues, and resolve the same in an effective -and timely mannerWork closely with property managers, call center and the customer experience team in rendering great serviceWork with Operations Head or Transformation Lead towards continual development of the Property and Undertake specific projects towards this goal.Proactively identify issues, highlight and resolve them systematicallyHandling Night operations of all the hotels in the Mumbai.Formulating and implementing action plans for improving Customer Experience.Visiting 250 Properties in a Month at Night.Focus on guest feed backInventory management Show less

    • Eat & Smile

      Jun 2016 - Apr 2021
      Operations Manager

      Co-ordination between Accounts and Hotel Manager to generate daily, Weekly and Monthly Sales Report.Take Care of purchase, Ordering and Cost Cutting. Annalise the sales report. Handling two properties Vendor Management Staff Management.Revenue Management.Focus on Target Sales.Inventory Management.

    • Hotel New Bengal - India

      Jul 2017 - Apr 2021
      Reservation Executive

    • Hotel Krishna Avtar Sta Inn

      Sept 2018 - Apr 2021
      Marketing Manager

    • JANAVI RESORT

      Apr 2021 - now
      Operations Manager

  • Licenses & Certifications

    • Six Sigma (White Belt)

  • Volunteer Experience

    • Accommodation Associate

      Issued by Songs Of Freedom
      Songs Of FreedomAssociated with Amit Gaikwad