Andy Trujillo

Experience

• 

  HP

  Nov 2009 - Jun 2012

  Support Engineer Level 1

  The first support level is the initial response, normally that means listening the customer needs, clarifies the expectative, basic testing, research and raise the request (if required) and provides a solution.

• 

  Micro Focus

  Jan 2017 - now

  Dedicated senior engineer for premier accounts Response team for urgent issues or premier customers Experienced team member who work complex problems or provide assistance to premier customers

  • Software Engineer

    Jan 2017 - now

  • Named Account Support Engineer

    Nov 2018 - Jan 2019

  • SWAT

    Jan 2018 - Oct 2018

  • Senior Software Support Engineer

    Jan 2017 - Oct 2018
• 

  Tek Experts

  Nov 2018 - now

  Named Account Support Engineer

  Dedicated senior engineer for premier customers, the position requires go further with customers' request to meet the higher expectations