Andy Trujillo

Andy Trujillo

Support Engineer Level 1

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  • Timeline

  • About me

    Named Account Support Engineer en Tek Experts

  • Education

    • CUNA/UTN

      -
      Diplomatura Electrical and Electronics Engineering
    • CUNA/UTN

      2002 - 2006
      Computer Science degree Computational Science
  • Experience

    • HP

      Nov 2009 - Jun 2012
      Support Engineer Level 1

      The first support level is the initial response, normally that means listening the customer needs, clarifies the expectative, basic testing, research and raise the request (if required) and provides a solution.

    • Micro Focus

      Jan 2017 - now

      Dedicated senior engineer for premier accounts Response team for urgent issues or premier customers Experienced team member who work complex problems or provide assistance to premier customers

      • Software Engineer

        Jan 2017 - now
      • Named Account Support Engineer

        Nov 2018 - Jan 2019
      • SWAT

        Jan 2018 - Oct 2018
      • Senior Software Support Engineer

        Jan 2017 - Oct 2018
    • Tek Experts

      Nov 2018 - now
      Named Account Support Engineer

      Dedicated senior engineer for premier customers, the position requires go further with customers' request to meet the higher expectations

  • Licenses & Certifications

    • Android Programing

      Universidad Técnica Nacional
      Jun 2017