Tanmay Gupta

Experience

• 

  Barclays

  Jan 2010 - Mar 2012

  Process Advisor

  • Managed a wide gamut of responsibility pertaining to the cross selling of credit cards and related features using customer database of U.K. based Barclays account holders • Ensured prompt resolution of customer queries/issues through calls• Mentored a team of 20 personnel and trained them about how to attend customer care calls

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  American Express

  Jun 2012 - Oct 2014

  Senior Relationship Officer

  • Facilitating acquisition of senior management employees of various companies for American Express’ premium credit cards• Worked towards establishing relations with Yes Bank Management for selling of premium credit cards to preferred clients• Executed line promotional activities at various office spaces and retail stores• Handled POS material in retail chains• Determined the SOPs to ensure that the quality standards are met at as per the Service Level Agreement• Liaised with clients to understand their requirements and provided solutions through mails & calls• Retained customers by providing best possible service in terms of immediate response to enquiries, quick execution of orders & by giving updated information to the customers Show less

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  We Are Holidays Pvt. Ltd.

  Oct 2014 - Jan 2015

  Channel Manager (Senior Executive)

  • Handled a team of 5 holiday sales executives• Assessed potential vendors/travel agents and submitted company’s business proposal to bring the same on board as company’s partners• Established & strengthened relations with partner travel agents in selected regions for optimizing sale of holiday packages to customers• Closely examined the performance of travel agents for retention in the company’s module.• Responsible for increasing sales revenues, exceeded targeted goals, developed profitable & productive business relationships and built an extensive client base with distinction of accomplishing multi-fold revenue increase• Implemented strategies for business development, develop & expand market share for achievement of revenue Show less

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  Safdarjung Club

  May 2015 - Feb 2016

  Relationship Manager

  • Mapped with new or potential members & offered best knowledge of the club and its facilities• Managed the payroll for all the club’s employees• Identified & met club member’s needs & established priorities accordingly • Established & cemented relations with:o Reciprocal clubs in different parts of the countryo All club members & ensured amiable hospitality to the same• Maintained active interaction with existing clients to rebuild confidence ensuring prolonged retention. Explored new business opportunities through systematic prospecting to generate business enquiries• Managed existing client relationships for recurring business and high level of customer satisfaction• Took minutes of the Club’s meetings by planning the agenda and by capturing the essential information discussed in the meeting• Established deadlines for the Club’s correspondence and other documents by determining their priority• Took the responsibility of the Administrative Officer in his absence and ensured that all facets of the Club were working smoothly simultaneously Show less

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  UNDP

  Nov 2017 - Feb 2018

  Individual Consultant for Government of Odisha Rural Housing Project

  • Involved in HR recruitment of over 1000 consultants. Conducted the hiring process of around 4000 candidates at state, district and block levels in Odisha for the Government of Odisha rural housing project• Short-listing of candidates for project’s different positions at state, district & block levels in Odisha• Facilitation , Coordination and documenting the online interviews in Delhi for the Project’s State level positions taken by UNDP Experts & IAS Officers from Government of Odisha• Coordination with Government of Odisha for the logistics & operations for the interviews & online test conducted in different districts of Odisha Show less

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  UNDP

  Apr 2018 - Dec 2020

  Human Resource Assistant

  • Providing support in the recruitment and selection process by implementing and administering the recruitment process• Ensuring screening and short-listing of applicants based on the established criteria and competencies, post requirements with internal stakeholders• Support in sourcing and outreach to attract diverse talent via use of online digital tools• Preparing selection reports and presenting those to appointment and selection committee for approval• Providing advice to the selection panel on appropriate interview techniques and procedure• Monitor life cycle of recruitment process and update the HR Head as necessary and if required• Maintaining cordial relationship across all levels thus ensuring seamless delivery of recruitment and selection process• In consultation with the HR Head, understanding the recruitment requirements from internal stakeholders and designing plans for acquiring requisite skills and competencies• Formulating strategies to work with the internal stakeholders to fulfill their goals through advising on how to attract, retain and motivate staff of highest caliber• Providing guidance to stakeholders throughout the recruitment process to ensure adherence to policy, integrity and merit in all selection procedures while supporting the needs and goals of diversity. Promoting equity, transparency and consistency in the selection and placement process.• Successfully managing, planning and delivering the high volume of recruitment within defined timelines• Assessing, designing and implementation of learning plans for staff• Designing the on-boarding/orientation package for new entrants in the country office• Collecting, interpreting and analyzing HR data for the management to formulate new strategies• Responsible for effective management of HR database of organization• Responsible for contract management of staff of the organization Show less

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  HCLTech

  Apr 2023 - now

  Senior Consultant

  Project Management