Ankit Kharadi

Experience

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  Cafe Coffee Day

  Mar 2012 - Jul 2013

  OT

  worked as a TML 1 upgrading to the position ..!!

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  IndiaCan

  Aug 2013 - Oct 2014

  Class C0-0rdinator , System administrator , Network Administrator ,Receptionist.

  PostureIndiaCan Educiation Pvt Ltd [2013-2014] Chennai I co-ordinate student to arrange them self in a place where they study through satellite, we Teach students about ( Satellite classes ) " CA " ( IPCC ,CPT , FINAL ) and AFCEH ( Ankit Fadia certified ethical hacker ) System admin :System administrator is head-on task . its a task to bring back the computer to a stable environment and to work on with daily bases upgrades on PC's , People say " Trouble makes you learn things" this is true have learnt many more things as in a role of system adminNetwork Administrator : In an Organisation Network is one of the basic need and Communication with the world is important , Worked with Network infra as well as troubleshooted the Problem with switch , modem , ports , routers as well as Cat cable wiring across the Org. Remote / face-face on spot fixing problems of systems , networks as well as servers 2008Analyzing system logs and identifying potential issues with computer systems.Applying operating system updates, patches, and configuration changes.Installing and configuring new hardware and software.Adding, removing, or updating user account information, resetting passwords, etc.Answering technical queries and assisting users.Responsibility for security.Responsibility for documenting the configuration of the system.Troubleshooting any reported problems.System performance tuning.Ensuring that the network infrastructure is up and running.Configuring, adding, and deleting file systems.Ensuring parity between dev, test and production environments.Receptionist : Have exp in this field as well worked for 15 months and had a good working - Class Coordinator - Handling multiple batch of Students and monitoring VSAT Systems - Working with satellite receiver console ( Receiving and Transmitting) for Virtual Education ( Charted Accountancy) - Working with Internet and Intranet for seamless experience at training institutes. Show less

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  Real Image Media Technologies Pvt Ltd

  Nov 2014 - Jul 2015

  Real Image Media Technologies Pvt. Ltd [2014-2015] Chennai

  Technical Service Engineer - Working with QUBE Server on encrypted data Ingestion - Removing and clearing old data from the server data base - Hardware integration with video card and working with Decryption key to enable seamless data processing( Audio and Video) working with Spectrum Projector along with handling multiple database server Ingestion. - Hands on experience with Dolby Atoms and micro-data management.

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  _VOIS

  Apr 2016 - Apr 2022

  Vodafone Shared Services (_VOIS Present)

   Junior Executive 2016 – 2017 (UK based Operations) - Handling dual concurrency chat customer Support - Billing and accounting along with Consumer agreement advisory  Executive 2017 – 2018 (UK based Operations) - Handling Payment systems technical support with telecom industry - Knowledge on ITIL Framework - Managing refund and promotional offers - Handled all queries of customers - Present on Client Interaction bridge for New Process and projects handling and mapping the process with the engagement. - Worked with Sales for 9 months (contract selling and renewing Senior Executive 2018 - 2021 (UK Based Operations) SME for Knowledge & Incident Management, acted as in shift team lead for operations support. - Worked along with operations for seamless process and quality control for Customer Experience technical knowledge on telecom industry with arrangements and alignment of Mobile phones [Android and IOS] . - learn and development creations of KB notes and SOP documents and stabilizing new process that are implemented on daily basis. - Meeting with Managers and sharing overall progress and performance of the team. - Compiling and sharing overall data and reports with the Operations and quality on regular basis. - Keeping work synchronized between different center ( Ahmedabad and Pune). - Handling both front line and back-office team operations. - Keeping team motivated to achieve daily and monthly targets. - Provide support and resolve problems to the end user satisfaction. - Ensure that each resource is up to date with any new update in the system or process. - Managing and Providing support to different LOB’s during requirement. - Participating in ongoing training and departmental development. - Team development and motivation. - Problem Management - analyze incident histories identify and make recommendations for eliminating root cause issues. Monitoring SLA / KPI / CSAT / Sales and targets. Show less

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  Infosys BPM

  Apr 2022 - now

  Specialist - Operational clients Mercedes-Benz and Daimler Truck - Implementation on ITIL Framework with the team for greater results. - End to end incident and service request ownership, Incident management, problem coordination with agreed SLAs - Handling team of two different geographic locations – India(Pune and Bangalore ) & USA (Farmington Hills) - Troubleshooting on Microsoft and IOS platforms. - Build process documentation, SOPs & Knowledge articles. - recommendations for eliminating root cause issues. - Providing refreshers to onshore and offshore new members - Managing and Providing support to different LOB’s during requirement - Sending daily reports /monitoring BAU / client meetings and daily team briefing for regular update and day to day activity - One-on-One sessions – Training / Learning and Development internal audits and DSAT analysis, feedback, and growth opportunities. - User escalation handling / Major incident identifying / client escalation handling / de-escalation of major incidents. Show less

  • Technical Team Lead

    Jan 2024 - now

  •  Infosys IBPM - Subject Mater Expert (SME) – Technical Process

    Apr 2022 - Jan 2024