Juan Pablo Escajadillo Rosas

Experience

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  DRAGADOS OFFSHORE

  Jan 2015 - Jan 2016

  Commissioning Supervisor

  • Coordination and planning of technician and field operators to perform Pre-operational tests, ensuring the installation of 37 platform systems (HVAC, CCTV, GAS, FIRE etc.) performing to specifications from PEMEX.• Successfully managed the pre-start platform security checks in CB-Litoral A, signed by PEMEX in accordance with offshore commissioning.• Facilitated weekly meetings with PEMEX Directors, collaborating in ensuring all installations are as expected utilizing pictures, videos and presently tests. Show less

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  Bally Refrigerated Boxes, Inc.

  Jan 2016 - Jan 2017

  Fuels Department Supervisor

  • Responsible for three shifts and 170 trucks overseeing local and foreign suppliers in the consumption of diesel by applying logistic in routes and obtaining best performance in productivity.• Improved efficiencies by resetting all the logistics, and detrimental practices achieving cost savings of 30% in diesel within the organization.

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  RAMALA

  Jan 2017 - Jun 2017

  Manager

  • Responsible for four corporate dining rooms in BMW SLP and Monterrey, leading a team of 35. • Managed supply chain and providing optimal performance in reduction of turnaround time and of costs by 30%• Demonstrated leadership skills aligning with engineering, production, purchasing, and finance achieving a reduction of 25% in expenses, sustaining results within the operation.

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  Honeywell

  Jul 2017 - Oct 2021

  Safety and productivity solutions supervisor, leading the Honeywell industrial safety branch by managing 3 businesses within the organization providing World-class customer service experience. Interfacing with B2B, B2C, customer escalations management, coaching, project management, and technical support. Capacity to identify continuous improvement areas using Honeywell Health & Safety initiatives through Honeywell Operational System (HOS)/ Six Sigma.• Implemented and configured Globally (LATAM/EMEA/APAC), an online application tool (Planner App) improving KPIs results, related to First Contact Resolution, FCR by 60%. Improving turnaround time and communications between operations and customer service, reducing re-work with the implementation of a SharePoint.• Fostered a 20% increase in customer satisfaction by implementing transparency in metrics within the organization, motivating employees with a healthy competition dashboard, displaying results and corrective actions required for improvement.• Active participant in Global meetings to address the necessities of the business, creating plans and setting goals that align with the company vision. Attendees are organizational leaders to include Managers, Directors and Vice presidents.• Trained and mentored employees in operations and soft skills, building team to handle our global business in all geographies and lines of business. Show less

  • Cx Project Management Professional

    Jun 2021 - Oct 2021

  • Customer Service Supervisor

    Jul 2017 - Jun 2021
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  Eaton

  Nov 2021 - now

  • Value Stream Manager

    Mar 2024 - now

  • Customer Service Manager

    Nov 2021 - now