Joy Saggar

Experience

• 

  Sony India Pvt. Ltd.

  Sept 2013 - Nov 2013

  Customer Technical Support Engineer

  To manage the call flow, to help the executives in dealing with technical issues, floor support.

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  Binary Semantics Ltd.

  Jun 2014 - Mar 2017

  Research Analyst

  Performing primary research and secondary research on different domains, gathering information from the reliable sources and validating the integrity of the incoming data. Supporting different research teams with the research details and helping them while the product launches. Preparing dashboards and presenting the same with the clients.Created training manuals, trained and provided technical support/feedback/coaching to the new employees for a maximum 2 months period as training.

• 

  Vaco Binary Semantics LLP

  Mar 2017 - now

  Senior Research Analyst

  Conducted comprehensive market research initiatives to collect and analyze data pertaining to consumer behavior, preferences, and emerging trends.Analyzed gathered data meticulously, synthesizing insights into detailed reports for presentation to executive leadership.Orchestrated end-to-end management of research projects, overseeing budgeting, timelines, and team coordination to ensure seamless execution.Collaborated closely with interdisciplinary teams to pinpoint research requirements and capitalize on strategic opportunities.Conducted through competitive analyses to discern market dynamics and unearth growth prospects.Spearheaded the development and implementation of diverse research instruments, including surveys and questionnaires.Employed qualitative research methodologies such as focus groups to extract deep-seated consumer insights.Maintained currency with industry trends and cutting-edge practices within the realm of market research.Offered strategic recommendations and actionable insights to underpin key business decisions and drive robust strategies.Revamped the customer feedback gathering process, resulting in a noteworthy 50% surge in response rates on average. Show less