Wamiq Ahsan

Experience

• 

  IMile Delivery

  Oct 2019 - now

  * Handling a headcount of over 300 employees across 10 stations and 3 shifts, along with 3 supervisors and 6 team leaders.* Managing 10 quality checking stations.* Managing operations for Nansha and Dubai outbound logistics.* Coordinating 3PL movements for both inbound and outbound processes.* Managing SKU-wise sorting operations for a premium client.* Collaborating closely with the tech team for systematic enhancements.* Managing all dropship failures and reverse pickup orders from arrival to RTV (Return to Vendor) and RTC (Return to Customer).* Overseeing a wide variety of warehouse activities, including pull-off, shelving, picking, and put-away processes.*Managing the destruction of orders (abandonment) for reselling purposes.Coordinating local buyer pickups for defective orders. Show less * Developing Ops KPI & Ops Process SOP’s.* Trained a team of 12 Employees within Ops Excellence team.* Strategic Planning to reduce the cost.* Planning & Execution of the incentive plans during peak & Off peak.* Monitoring the cash flow and developing vendor invoices.* Operating in tandem with the business excellence team to reach the desired outcomes of the company.* Designed and executed action plans to Achieve the COD Performance.* Successfully Managed Key client project with a focus on SLA execution & successfully achieved KPI Targets.* Resource Management & Capacity Planning to run optimized Operations.* Developing & Implementing operational strategies to enhance efficiency & productivity.* Successfully managed and processed approximately 10,000 flagship orders with meticulous attention * to detail, resulting in zero discrepancies and ensuring seamless execution of operations.* Serving as a key point of contact for stakeholders and addressing operational issues in a timely and effective manner* Directed and managed the successful expansion of Redbox's self-pickup delivery project across KSA, driving operational efficiency and customer satisfaction through strategic planning and execution.* Reporting Directly to the Head Of Operations for All Operations Aspects related to KSA, JOR & LBN. Show less * Supervising and Monitoring the entire end-to-end Supply Chain Operations.* Regular In-depth data analysis for monitoring of all Operation aspects to ensure control over routine efficiency and team's KPI alignment as per short and long-term goals.* Developing KPIs for all Country Operations in line with performance targets to exceed previously achieved expectations.* Monitoring the cash flow and developing vendor invoices.* Strategic Planning.* Cost Control (Saving Approximately. 100K SAR Monthly).* Analyzing data and identifying areas of improvement in the supply chain.* Operating in tandem with the business excellence team to reach the desired outcomes of the company.* Monitoring the Productivity of OS & and in-house manpower of overall 47 Hubs across KSA.* Monitoring and analyzing the Data to Find Gaps in Performance.* Providing Strong Support to the Account management team and sales team to achieve the Clients' SLA.* Resource Management & Capacity Planning To run Smooth Operations.* Designed and executed action plans to Achieve the COD Performance.* By Supporting the operations team, I was able to deliver exceptional COD Performance of 90%+ for our key clients.* Engaged with the tech team to suggest templates for dashboards specifically designed to monitor and improve performance, efficiency, and productivity* Designed and executed strategies to enhance processes and performance.* Trained and mentored A team of 8 employees In the Quality Assurance Team.* Monitoring DPD & Cost Per Delivery Associate for All 42 Delivery Stations & Helping the team achieve the set DPD target.* Daily Follow-up with the Procurement team to Add more resources during peak Hours to run Smooth Operations.* Working closely with the Product team for tech Framework buildup, change, and future improvements.* Designed and executed Incentive Plans for in-house and OS Drivers. * Reporting Directly to the Head Of Operations for All Operations Aspects. Show less * Sharing the Daily Key clients Performance Reports with Head Of Operations.* Data analysis to Monitor performance and finding gaps on dip in performance.* Following up with 42 hubs overall KSA & helping the team to achieve the KPI's.* Training CS, Business Excellence & Operations Department.* Reduced Inhouse Overtime By checking the productivity of Inhouse manpower.* In-Depth Analysis to check the Root Cause for SLA Breached Shipments & Low performing Hubs.* Successfully Implemented Disciplinary Matrix.* Monitoring End to End Supply Chain Operations. Show less * Using Vendors to deliver the Shipments in Remote Area's.* Handed Over 5000+ Shipments Per Day to the Vendor.* Monitoring Vendors & Client Performance As per the Set Target.* Pushing Vendors to Achieve the Set Target For Key Clients.* Monitoring the Inbound & Outbound Data for the Vendors.* Monitoring the Daily OFD Shipments & Daily Delivering Performance.* Successfully achieved 70% + COD Performance for key client.* Checking Vendor Invoices & Claiming the CN for Lost/Damaged Shipments. Show less

  • Operations Manager

    Jul 2024 - now

  • Operational Excellence Assistant Manager (KSA, Jordan, Lebanon)

    Oct 2023 - Aug 2024

  • Operation Excellence Supervisor

    Sept 2022 - Oct 2023

  • Quality Assurance Executive

    May 2022 - Sept 2022

  • Vendor Management Coordinator

    Aug 2021 - May 2022

  • Customer Service Specialist

    Oct 2019 - Aug 2021