Vasanth Mallavarapu

Experience

• 

  Tata Consultancy Services

  Oct 2007 - now

  RESPONSIBILITIES✦ Lead world class technology operations across four critical airline domains: Airline Operations, Airline Experience, Revenue Management, and Corporate. ✦ Oversee the maintenance, enhancement, and continuous improvement of over 200 diverse applications, platforms, and AWS Cloud infra services.✦ Lead a diverse team of 70+ on-site and 200+ offshore staff. ✦ Provide commercial partnership to business leaders, enabling business transformations and responding to requests for technology upgrades and transformations with costed proposals.✦ Execute a wide range of projects and programs, including cloud migrations, technology risk mitigations, new application setups, and business transformations.✦ Lead agile development teams and drive LEAN practices to ensure the achievement of all project deliverables and end-to-end program success with smooth transitions to BAU.✦ Develop and maintain a comprehensive support model to ensure 24/7 coverage and business continuity for critical operations, minimising potential disruptions and enhancing operational resilience.✦ Conduct thorough risk assessments and devise technology in close collaboration with the Head of Technology, Chief Technology Officer, Chief Information Officer, and domain managers. ✦ Lead continuous improvement initiatives, driving enhanced compliance with architecture best practices across all platforms and applications to optimise operational efficiency.✦ Deliver comprehensive governance, analyse data insights, and prepare reporting on all projects and ongoing service performance.✦ Oversee TCS enterprise service agreements and negotiate and manage third-party vendor contracts. ✦ Lead business development initiatives for TCS with proactive proposals for Qantas technology enhancements to solve commercial roadblocks and improve business outcomes. Show less RESPONSIBILITIES✦ Manage IT operations driving Qantas aircraft maintenance, repair, and operations and new fleet induction. ✦ Manage a team of 25 onsite staff and 80 offshore TCS developers.✦ Oversee the ongoing availability and service delivery of 70+ applications used within aircraft engineering, maintenance, and repair activities. ✦ Ensure the timely resolution of issues and vulnerabilities to minimise any business impact and oversee code development in line with security compliances and coding standards.✦ Maintain accountability for the aircraft engineering IT budget, partnering with business owners to prioritise work while meeting compliance and regulatory requirements.✦ Conduct thorough risk assessments and contribute to technology roadmaps to support Qantas business objectives.✦ Develop responsive and proactive proposals for business transformations and technology initiatives to underpin business goals.✦ Collaborate with business owners to gather requirements for projects and programs, conduct in-depth analysis, provide outline costings, and manage resources for end-to-end project delivery. ✦ Manage a diverse portfolio of international technology vendors. Conduct negotiations, execute contracts, and monitor service level agreements.✦ Monitor, analyse, and report on service performance and achievements, ensuring adherence to governance protocols and maintaining alignment with organisational goals.ACHIEVEMENTS✦ Led a complex two-year project involving the cloud migration of IBM data centre applications. Coordinated and coached a team of 40-50 developers across multiple workstreams to deliver scalability, cost reduction, and enhanced communication. ✦ Successfully led the IT operations on the business transformation to enable a digital logbook mobility application for pilots, which streamlined business processes and achieved significant efficiencies. Show less RESPONSIBILITIES✦ Lead account management and business development for the TCS contracts across the Qantas business. ✦ Oversee the day-to-day service delivery across 420+ applications, middleware, and infrastructure services for Qantas Airways.✦ Act as account manager for TCS, fostering positive working relationships with the client at a senior level. ✦ Collaborate closely with the embedded TCS IT teams, providing senior assistance and support.✦ Support transformation projects and programs by contributing to service design, service transition, and readiness activities, enabling successful project outcomes.✦ Lead and oversee IT service continuity efforts, ensuring robust disaster recovery plans are in place, regularly tested, and thoroughly documented.✦ Provide the escalation point for issues and incidents, overseeing incident management and service restoration activities.✦ Deliver expertise to IT leadership on capacity management, monitoring and alerting mechanisms, access management, and asset and configuration management within the service portfolio.✦ Drive comprehensive governance over all activities, ensuring adherence to service level agreements and KPIs.✦ Collaborate with a network of third-party vendors to ensure efficient integration of services.✦ Identify opportunities to extend the relationship and encourage further investment in TCS.✦ Report regularly to TCS management, informing them of service performance and client feedback.ACHIEVEMENTS✦ Led a critical project at Qantas which introduced the ServiceNow application and SIAM processes to improve service desk outcomes. Coordinated and integrated multiple vendors with overall responsibility for the project's scope and seamless execution. Oversaw the uplift of the tool and staff training to deliver a smooth transition. ✦ Successfully led a SPLUNK implementation project integrating to ServiceNow. Deployed a 24/7 event management team to respond to critical and major alerts. Show less ✦ The BCM(Business continuity Manager) role was introduced to coordinate and support individual business areas in maintenance, review, testing and continuously improving business continuity planning and management (BCPM) to enable delivery of key business activities with predefined time frames in the event of a significant disruption. ✦ Ensure that all designs and changes to systems are considered for impacts to BCP and disaster recovery planning (DRP), identified, and documented prior to system changes being released to production. ✦ Coordinate reviews of the BCP\DRP, schedule annual & bi-annual recovery testing, reporting on RTO, RPO, maintaining risk & issue logs, ensuring system fixes are applied on issues and eliminate risks from the environments. ✦ Decision making for resolution of issues for critical services, discuss ITSC failover scenarios, provide recommendations and enable business continuity planning. Show less ✦ AQIRE is a reservation application of QANTAS for booking flights, hotels, cars and insurance etc. ✦ Serve business units like telephone sales, contact centres, retail, staff travel, groups, business travel, industry centre, frequent flyer service centre and crewing. The key functional aspects of this project are to reduce the work load of the Telephone Sales Consultants, by introducing new, easy to access workflows and improvising the existing workflows, standardise domestic and overseas sites . Standardise the outlook of bookings similar to that of Online Booking Engine. Show less

  • Engagement Manager - TCS Qantas Services

    Sept 2020 - now

  • Business Capability Lead - Airline MRO(Aircraft Engineering) - TCS Qantas Services

    Aug 2017 - Sept 2020

  • Service Integrator and Operations Manager - TCS Qantas Services

    Oct 2014 - Aug 2017

  • Business Continuity Manager - TCS Qantas Services

    Feb 2013 - Oct 2014

  • Change Manager, Qantas

    Feb 2012 - Jun 2013

  • Developer, Release Manager - TCS Qantas Services

    Sept 2010 - Feb 2012

  • Application Developer, TCS Qantas Services

    Oct 2007 - Feb 2012