Kim Hermenze

Experience

• 

  Comcast

  Jun 2007 - Oct 2020

  Pioneer one of the two pilot Chat based sales teams. Create a sales strategy for the digital platform from scratch and lead a team to execute and excel in the Digital Sales Space. Work closely with peers both in region and out of region to ensure success of the entire team. Quickly execute on targeted goals exceeding expectations and driving superior sales through superior service. - Created the Chat “Sales Flow” process that all agents are now utilizing to maximize their sales. - Drove consistent month over month growth in a highly competitive market while working in a brand-new sales channel. Show less Lead and execute all aspects of sales management, team motivation, customer relations and process improvement initiatives for a high-volume global telecommunications company. Streamline escalated situations by performing root cause analysis, troubleshooting and recommending feedback. Instrumental in recognizing outstanding employees for promotion and inter-departmental transfers. - Established reputation for utilizing customer-focused approaches to resolve issues and secure home security sales. - Commended for providing exceptional customer service and satisfaction to a broad and diverse group of clients. Show less

  • Digital Sales Leader

    Oct 2019 - Oct 2020

  • Sales Supervisor/Inbound Sales

    Jan 2014 - Oct 2019

  • Customer Loyalty Agent/Sales Agent

    Jun 2007 - Jan 2014
• 

  Intel Corporation

  Nov 2020 - Nov 2024

  Sales & Marketing Account Manager - CCG Billings, Enthusiast Segment at Intel

  Facilitate and grow relationships with strategic US Channel partners. Create & implement marketing plans that will increase YoY growth customized to each Partner’s unique needs, focusing on seasonal sales motions and leveraging gaming events (such as TwitchCon and IEM Dallas). Facilitate meetings with key stakeholders to introduce new opportunities. Execute targeted goals, while pivoting to accommodate shifting market trends. - Achieve consistent YoY growth in assigned segment, averaging 10 – 20%, carrying multi-million dollar quota. - Cultivate strong relationships with key channel customers, fostering long-term partnerships. - Execute a 9 month coverage as a Sales/Marketing Manager for Amazon components, create custom marketing plans, work directly with key Amazon stakeholders, achieve YoY growth targets - Develop and implement marketing plans to drive year-over-year segment growth. - Align sales & marketing initiatives to accommodate shifting market trends, ensuring continued growth. - Demonstrate proficiency in Salesforce and other relevant CRM platforms. - Attend multiple gaming events representing Intel and supporting on-site partners. Show less