Gialena R.

Experience

• 

  Apple

  Feb 2011 - May 2014

  Specialist

  Customer service consisting of unparalleled people skills and extraordinary product knowledge. Responsible for assisting each customer and presenting the right solutions for their specified needs. Passionately engage customers, showcase our technology, and help them discover how our products can enrich their lives. Another responsibility includes managing and organizing a queue of our customers and is devoted to make sure they are assisted in a timely manner.

• 

  Cendyn

  May 2014 - Jun 2014

  QA Analyst

  Served as a member on a small QA team. Executed test cases, regression testing, error/bug retests, and usability. Pinpointed previously undiscovered flaws in company’s website. Worked with eInsight, Excel, TargetProcess, and Windows. Maintained cooperative relationship with the developers and communicated any other issues.

• 

  OpenPeak

  Jun 2014 - Jan 2016

  Senior Android QA Test Engineer

  Team member of a senior testing group for the Android division. Creates and executes test cases, logs defects, and performs full regression and smoke tests. Trains and mentors new employees joining group. Manages group when lead is absent. Active team member of a volunteer group to rewrite outdated test cases. Attends weekly Scrum meetings. QA team has active communication with developers. Operates with Jira, TestRail, Terminal, iTerm, and Mac.

• 

  ModMed

  Feb 2016 - now

  Vital team member of a big QA team here at Modernizing Medicine. Active team member for the Medical team and the only QA on the team. Creates and executes test cases, logs defects, and performs full regression and smoke tests. Mentors new members of the QA team about the Medical team and what I do on a day to day basis. Attends Scrum, LOE, Backlog, and other vital meetings. QA team has active and open communication with developers. Operates with Jira, Q-Test, Terminal, Mac, iPad, Encoder Pro, and Jenkins. Show less

  • Senior Quality Assurance Engineer

    Mar 2021 - now

  • Quality Assurance Engineer

    Feb 2016 - Mar 2021