Todd Francis

Experience

• 

  Vignette Corporation

  Jan 2004 - Jan 2006

  Analyst & Instructor

  Analyst & Instructor for enterprise Content Management System / Web Portal vendor. Part of Vignette Education Services (Post Sales). WFH with domestic and international assignments.Projects include:*JPMorgan Chase*NASA*MetLife*Safeway

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  Appian Corporation

  Jan 2006 - Jan 2007

  Senior Consultant

  Senior Consultant for enterprise BPM vendor. Trainer, Analyst, Evangelist (Presales and Post Sales). Domestic and international assignments.Projects include:*UPS*Credit Suisse*IBM*AXA

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  RightNow Technologies

  Jan 2007 - Jan 2009

  Presales Solutions Consultant

  Presales Consultant for enterprise CRM vendor. Closed deals with Account Executives. Designed solutions. Delivered solution presentations. Forged and fostered relationships with Customers. Strategized with Account Executives and Sales Executives. Domestic assignments.Projects include:*United States Social Security Administration*Columbia University*State of Connecticut*Presidential Campaign

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  Ally Financial Inc.

  Jan 2010 - Apr 2012

  Project Management Analyst supporting multiple Ally Bank software projects moving into Production. Focus areas include Transaction Processing, Vendor Management, Software Development Process Lifecycle, Project Management, Bank Operations, Contact Center, Testing and Defect Remediation.Projects include:*Ally Perks - debit card rewards program for checking account customers*WebSphere - server upgrade across all environments*End-to-End Debit Card Processing - production certification*Consumer Alerts - centralized hub for Service and Marketing Alerts, including Mobile and SMS Show less

  • Project Manager

    Jan 2011 - Apr 2012

  • Project Management

    Jan 2010 - Jan 2011
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  Infor

  Mar 2012 - Aug 2013

  Business Analyst

  Business Analyst leading the design and delivery of multiple Infor CRM projects.Projects include:* integration with Salesforce (real-time / bi-directional)* Cloud (converted on-premises to a Cloud offering via AWS)* Encryption* Recommender System / collaborative filtering

• 

  Axiom Health Intellect Systems

  Aug 2013 - Jun 2016

  Director, Technology Delivery

  Axiom was a software company that provided clinical analytics to the healthcare industry. Part of the Executive Team that guided Axiom to build a product used by large healthcare systems. Influenced and made corporate decisions regarding Strategy, Finance, Sales, Technology, Product, Operations and Human Resources.Used my broad range of skills to perform many roles within Axiom. Identified sales opportunities and managed relationships with customers and partners. Individually and in team selling settings, I began conversations with prospects and drove the conversation toward a commercial solution with clinical, operational and financial stakeholders. Strategic contributor to Axiom’s product marketing and Agile product development. Managed Axiom’s data center, supervised client project implementations and designed Axiom’s customer support. Served as Axiom’s Compliance Officer.Projects include:*Readmissions Reduction*Colonoscopy Report Cards*Patient Falls Reduction*Sepsis Early Warning Response SystemWFH with domestic and international assignments. Show less

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  GIS

  Jun 2016 - Aug 2018

  Product Owner

  Product Owner working with the Agile Scrum team and stakeholders to design, build and deliver efficient and effective compliance, operations and security solutions.

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  Dassault Systèmes

  Aug 2018 - now

  Facilitating Boeing's Digital Transformation via deployment and adoption of the 3DEXPEREINCE platform.

  • Plan Manager, R&D Customer Strategic Partnerships

    Jan 2023 - now

  • Senior Project Manager, Technical Operations

    Aug 2018 - Jan 2023