Ross Pollock

Experience

• 

  Miller South: School for Visual and Performing Arts

  Jan 2004 - May 2004

  Student Teacher

  Student teaching role specializing in the topics of Creative Writing.

• 

  Maplewood Career Center

  Jan 2004 - May 2004

  Student Teacher

  Student teaching role specializing in the topics of Creative Writing.

• 

  Miller South: School for Visual and Performing Arts

  Jan 2005 - May 2005

  Student Teacher

  Student teaching role specializing in the topics of Creative Writing.

• 

  Verizon Wireless

  Apr 2006 - now

  ➢ Drive Results – Use data analytics in developing and implementing strategies which increase results through tactical salespositioning and long-term reinforcement➢ Individual Development – Identify professional and personal skill sets; collaborate to produce a customized action plan to elevateteam members through stronger results, district level involvement, and personal visibility.➢ Pillar Role – Work with management district wide to investigate trends, share best practices, generate reporting, and implementnew sales techniques to improve store and district results.➢ Special Project (October 2017 to May 2018) – Hand picked to develop and implement new processes and procedures to reducestore and district operational risk. Worked in store with each management team, identified areas for improvement, reviewed currentpractices and implemented changes, which resulted in a 20%+ reduction in store level risk scores. Partnered with the retailoperations group to scale new methods and procedures area wide.➢ Policy Review / Establishment through Voice of the Rep program – Served on an ongoing nationwide committee of representativesfor policy review and discussion that has resulted in substantive changes to both internal and customer-facing practices. Show less ➢ Sales Leader – Coached a high-performance team to increase year-over-year results; developed strategies to drive revenuegrowth and subscriber base in a highly competitive marketplace with constantly changing goals and rapidly progressingcompetition.➢ Data Specialist – Area resource for emerging data products and services; developed implementation strategies including return oninvestment analysis.➢ Employee Development – Implemented device/product training programs and training aids to assist with Subject Matter Expert(SME) development and employee education.➢ Pilot Store – Worked with multiple organizational teams and the region president to improve customer experience and spearheadissues regarding reduced wait times and increased self-serve options as a pilot location for a new in-store self-serve center andaccessory-vending kiosk. Show less ➢ Sales Leader – Continually exceeded sales targets in multiple key performance indicators, such as subscriber growth and revenuegeneration. Specialized in escalated customer issue resolution resulting in positive customer experience and continued revenue.➢ Manager on Duty / Store Operations – Functioned as management, handling customer relations, policy implementation, andemployee training and development as supplement to store management. Assisted with scheduling, merchandising, and inventorycontrol. Show less ➢ Commission Sales/Customer Service – Resolved customer issues in billing, equipment repair and maintenance, and personalizedproduct recommendations.➢ Development/Training – Assisted with training of new employees and continuing training, including advanced sales training andspecialized device knowledge/product knowledge. Specialized in complete customer solutions unifying device, product, and servicesolutions.➢ Store Operations – Handled sales and operations reporting/modeling, cash management / treasury, inventory maintenance, andstore merchandising. Show less

  • Solutions Manager

    Feb 2016 - now

  • Assistant Store Manager / Solutions Specialist

    Sept 2009 - Feb 2016

  • Senior Sales Representative

    Jan 2008 - Aug 2009

  • Customer Service / Retail Sales Representative

    Apr 2006 - Dec 2007