Mark Vescovo

Experience

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  Amf Bowling Worldwide

  Dec 2003 - Jun 2013

  During my career with AMF Bowling Centers, Inc. I streamlined the bowling facility's overall operations with 50 lanes, including developing and implementing innovative business policies and enforcing rules/regulations. I hired, trained, inspired, and led 10+ bowling alley personnel to deliver snack bar and beverage service profitably by controlling expenses and maintaining inventory to achieve daily, weekly, and monthly sales goals set by the company.Key achievements and contributions during this tenure include:★ I revitalized bowling center from underperforming into profitable by increasing league bowling by a percentage and creating new league yearly for serving guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.★ I achieved high standard of customer service and excellence by ensuring delivery of excellent customer service. I promptly responded to customer inquiries and timely resolved complex issues/problems regarding the bowling league.★ I deployed and tested a new POS and lane management system to enhance customer experience, increase overall productivity, and reduce errors while providing weekly feedback to corporate executives and management.★ I optimized revenue and profitability of the bowling center by building, developing, and maintaining positive and long-term relationships with league bowling customers/guests to achieve great returns and year-over-year business growth.★ I increased employee engagement and satisfaction by identifying new opportunities for teams to provide better customer service, drive business growth, maximize revenue, and deliver positive impact on the bowling center’s culture.★ I protected customers and reduced liability risks by managing facility to verify visitors and personnel and maintaining a safe, secure environment for customers/employees and ensuring adherence to safety policies/procedures. Show less In this role, I assisted the GM in supervising projects and executing office procedures, such as preparing reports and handling phone calls/correspondence to ensure smooth operation of the bowling center. I nurtured strong and trusting‭ ‬relationships ‭ ‬with‭ ‬customers‭ ‬by providing‭ ‬high-quality‭ ‬ products/services.‭ ‬Moreover,‭ ‬I‭ ‬schedule‭d ‬and‭ organized regular meetings/conferences to share progress updates/metrics. Key achievements and contributions during this tenure include: ★‭ I accomplished positive results and guest service goals by resolving customer complaints, maintaining all supplies to‬ protect profitability of location, and fostering trustworthy relationships with all guests by providing ultimate guest experience.★‭ I enriched the company's financial health and success by developing financial operational plans and budgets, reviewing‬ and controlling costs/expenses, and monitoring business performance to achieve financial goals and targets.★‭ I drove operational effectiveness and organizational excellence by identifying and eliminating inefficiencies in operational‬ processes, such as scheduling and inventory management to reduce product costs and improve overall efficiency.★‭ I improved customer satisfaction by serving high-value ‭customers and guests at front counter by providing excellent‬ customer service and ringing up bowling lane rental★‭ I retained professional, top-performing workforce successfully by introducing training programs, providing opportunities for‬ professional development, and executing employee recognition initiatives in conjunction with direct reports.★‭‭I contributed to overall success of the bowling center by developing location-based goals and implementing revenue-‬driving‭ initiatives‭ in ‬close‭ ‬liaison‭ ‬with‭ GM and‭ ‬corporate‭ staff ‬members‭ ‬to‭ meet‭ ‬and‭ ‬exceed‭ ‬business objectives. Show less

  • General Manager

    Jun 2010 - Jun 2013

  • Assistant Manager

    Dec 2003 - May 2010
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  Circle K

  Jun 2013 - Feb 2023

  For Circle K Stores, Inc. I oversaw day-to-day operations of 15 to 29 stores to prepare stores for three global executive visits within assigned district. I directed all aspects of inventory management, sales/marketing, quality control, staff hiring/training/retention, and performance evaluation. Also, I visited three stores daily to ensure clean, inviting, and stocked stores by analyzing progress reports and sharing feedback with executives.Key achievements and contributions during this tenure include:★ I improved store sales and performance by directing store managers and teams with merchandising programs, evaluating direct reports, implementing promotional/marketing initiatives, and establishing revenue/expense objectives.★ I enhanced customer satisfaction and experiences by ensuring timely delivery of the stores’ grocery orders every Monday and Wednesday by maintaining all branches’ stock, such as cigarettes, beers, and candies in liaison with product sellers.★ I routinely selected to back up regional operations director in absence by monitoring the stores’ P&L reports and improving operational efficiency in each store. I addressed customer concerns/questions about store policies/standards.★ I maintained quality brand image exposure in line with corporate standards by consistently steering marketing efforts across each store. I reviewed cash handling/operations reports and collaborated with staff to maintain store’s inventory.★ I turned around entire underperforming district into a successful, more visible district as new model in a year. I succeeded in running 100 stores for several months at a time during the regional operations director’s vacations of two to four weeks. Show less As the SM, I managed all aspects of the stores, including inventory management, customer service, staffing, and financial performance with a focus on P&L to ensure store profitability and maximize revenue. I interacted with vendors for daily product deliveries and resolution of issues to maintain optimal store inventory. Furthermore, I performed all administrative tasksKey achievements and contributions during this tenure include:★ I served as top performer and store manager for developing and implementing cutting-edge, innovative sales strategies to improve store performance at three different locations and increasing sales throughout the district within two years.★ I maintained ensuring adequate stock and inventory levels of stores to meet customer needs while minimizing waste and losses due to overstocking/understocking; I analyzed sales data to predict future demand and order products.★ I elevated customer satisfaction and retention by fostering trustworthy, long-lasting relationships with key customers, dealing with customer queries/complaints, and ensuring timely delivery of quality products/services to customers.★ I boosted the store's financial health and performance by managing and controlling large sums of monies, making schedules and entering payroll for payment, increasing revenue, improving cash flow, and maintaining statistical/financial records.★ I played a vital role in achieving the store’s recruitment and staffing objectives by hiring, training, and supervising employees while creating schedules, delegating tasks, and monitoring employee performance in line with company standards.★ I delivered a customer-ready and inviting experience to store, 24 hours a day by leading and supporting a team of 15.★ I maximized sales and net profits of store by analyzing daily sales and expense information to develop specific action plans and supervise store employees to ensure attractive display and correct price of the store’s different stock/merchandise. Show less

  • District Manager

    Jun 2015 - Feb 2023

  • Store Manager

    Jun 2013 - Jun 2015
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  Urban Air Adventure Parks

  May 2023 - Apr 2024

  General Manager

  In this role, I supervised end-to-end operations of the Urban Air Adventure Park, including managing financial aspects, performing opening and closing duties, controlling budgets, realizing staffing and recruiting initiatives, and maintaining inventory levels. I also managed annual budgets, steered park renovation projects, and created ream development programs.- Completed 2x safety checks daily and enforced rigorous policies and procedures to ensure maximum guest and employee safety, resulting in minimizing potential incidents and accidents in the park.- Led a team of 150 hourly employees and 3 ASMs simultaneously in handling customer complaints, controlling park funds, maintaining financial results, ordering weekly/monthly supplies, and increasing sales month over month.- Increased memberships month after month, maintaining the #2 position in the entire company for membership signups; hosted and reconciled birthday parties every weekend.- Enhanced operational efficiencies and guest satisfaction by developing and implementing operational policies and procedures, maintaining appropriate staffing levels, and innovative approaches.- Recruited, interviewed, hired and trained teams to meet operational needs and requirements, optimize customer experience, and ensure seamless operations.- Delivered cost savings, increased customer satisfaction and retention, maximized profitability, and optimized service quality by implementing cost-control measures and handling negotiations. Show less

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  Extended Stay America

  Apr 2024 - now

  District Manager