Ben Kalinowski

Experience

• 

  Saint Joseph's College

  Aug 2008 - Aug 2014

  Operated the College’s official YouTube, Facebook, Flickr, and Twitter accounts. Authored and edited stories for Contact, Saint Joseph’s College’s alumni magazine, and composed and disseminated news releases to internal and external outlets under tight deadlines. Devised copy for flyers, brochures, newsletters, social media, and other direct marketing materials.• Created the Saint Joseph’s College YouTube channel in 2010 and produced 52 videos totaling more than 31,000 views.• Handled content migration and management for the redesign and launch of the College’s official website, a $200,000 project. Show less

  • Assistant Director of Integrated Marketing

    Aug 2010 - Aug 2014

  • Publications and Media Relations Intern

    Aug 2008 - Jul 2010
• 

  Field Museum

  Jun 2009 - Aug 2009

  Public Relations Intern

  Designed, created and distributed media alerts to internal and external outlets; wrote articles for In The Field, the Museum’s members’ magazine; managed content for the Museum’s Twitter page; alerted media to upcoming events; wrote copy for exhibition advertisements.

• 

  CompuSystems Inc.

  Sept 2014 - Nov 2021

  Develop client relationships that promote retention and loyalty. Offer process improvements that enhance efficiency and the client experience. Build and maintain lasting relationships with industry leaders such as the Consumer Technology Association, owner and producer of the Consumer Electronics Show (CES), the world’s largest consumer technology show and the largest show in CompuSystems’ portfolio. • Maintaining retention rate of 95% for a portfolio that consists of 25 clients, including CES and Clarion Events, the second-largest multi-show organizer in the entire trade show industry.• Implemented a comprehensive and customizable service plan with a focus on streamlined internal processes with the goal of increasing client retention. Show less Managed all aspects of the pre-event and onsite registration process for several high profile trade shows, including E3 and CES. Superior project management and communication skills were required in this position, and my ability to demonstrate both was recognized when I was assigned as the primary account manager for CES from 2018 through 2020.• Promoted to Director of Client Success (from Registration Project Manager) in 2020 due to numerous successes across operations.• Onboarded and managed CES, the largest trade show in the world and the most profitable account in CompuSystems’ portfolio, for three complete show cycles.• Managed several shows for the largest multi-show organizer in the entire trade show industry, Informa Exhibitions. Show less

  • Director of Client Success

    Jan 2020 - Nov 2021

  • Registration Project Manager

    Sept 2014 - Jan 2020
• 

  AvePoint

  Nov 2021 - now

  AvePoint enables you to collaborate with confidence. Our data management solutions help our diverse, global customer base overcome complex transformation, governance, and compliance challenges in the Microsoft Cloud.A five-time winner of the Microsoft Partner of the Year award, AvePoint offers the only full suite of SaaS solutions to migrate, manage and protect data in Microsoft 365. More than 7 million cloud users, including a quarter of the Fortune 500, rely on our solutions.Our SaaS solutions are also available to managed service providers, so they can better support and manage their small and mid-sized business customers. Our multi-tenant solutions are available from over a dozen distributors in more than 100 cloud marketplaces worldwide. Show less

  • Sr. Customer Success Manager

    Jan 2024 - now

  • Manager, Customer Success

    Jan 2023 - Mar 2024

  • Customer Success Manager

    Jun 2022 - Dec 2022

  • Jr. Customer Success Manager

    Nov 2021 - Jun 2022