Ashley Nielsen

Experience

• 

  ICF International

  May 2004 - Jul 2015

  • Managed, trained, and mentored technical team of survey programmers and data processing programmers • Collaborated with internal clients and technical team to design and implement IT solutions to meet survey research project requirements, including complex multi-mode and longitudinal studies• Assigned tasks, monitored workloads and timelines for technical aspects of multiple projects simultaneously• Ensured that all staff members followed established quality control procedures for each project assigned• Addressed quality control issues within the technical team and enhanced standard procedures as needed• Performed SAS data processing and reporting Show less • Managed, trained, and mentored team of five data processing programmers • Assigned tasks, monitored workloads and timelines of data processing for multiple projects simultaneously• Ensured that the quality standards for the data processing department were achieved• Collaborated with project managers on the implementation of complicated project requirements involving automated processing using SAS programming and shell scripting in a Linux environment• Performed SAS data processing and reporting Show less • Worked collaboratively with technical and non-technical research staff to clearly document project requirements• Processed and validated data using a variety of software programs, primarily SAS, in accordance with established quality control procedures, ensuring the integrity of the raw data collected • Translated specifications into automated reports for analysis of project performance and data trends• Created SAS processing programs to clean and format the data for final client delivery in SAS, SPSS, Excel, or ASCII format, and performed quality control checks on the final product• Created a series of standard data processing programs and training manual for use across the department• Developed a series of quality assurance programs to ensure the survey protocols for all CATI projects were programmed as specified, including an accompanying manual; trained the department on how to implement across all projects in an automated way as a core element in standard nightly processing Show less • Worked with the Data Collection Manager in formulating and implementing call center policies• Oversaw the activities of Data Collection Supervisors in the accurate and efficient collection of survey data• Supervised the general operations of the call center in a way that increased production and maximized profit• Managed the activities of all call center employees while building and maintaining a well-functioning interview team, making certain all data was reliable, valid, and collected in accordance with project specifications Show less • Responsible for day-to-day supervision of data collection telephone interviewers• Ran the CATI system software (CfMC) during data collection shifts, allocating stations to specific surveys, and assigning interviewers to the appropriate stations for work• Worked on the survey research call center floor, managing a team of approximately 20 interviewers to ensure productivity, responding to interviewing questions, and immediately addressing problems during interviewing• Took on several additional responsibilities including leading all focus group recruitments and working closely with project management to address technical issues of high volume web survey Show less

  • Technical Services Survey Research Manager

    Dec 2012 - Jul 2015

  • Data Processing Manager

    Mar 2010 - Dec 2012

  • Data Processing Programmer

    Jul 2007 - Mar 2010

  • Data Collection Manager

    Jan 2007 - Jul 2007

  • Assistant Data Collection Manager

    Mar 2006 - Jan 2007

  • Data Collection Supervisor

    May 2004 - Mar 2006
• 

  OCM Market Research

  Dec 2015 - Aug 2016

  Chief Analyst

  • Managed all stages of multiple market research projects from initial set-up to final reports• Collaborated with internal and external clients to design and implement project requirements• Programmed and manually tested survey instruments, including complex skip patterns• Processed sample data and prepared for bulk mailings• Managed, trained, and mentored interviewers• Tracked data collection and addressed technical issues• Analyzed all data collected and prepared final reports Show less

• 

  Allscripts

  Aug 2016 - Apr 2021

  Quality Engineer

  • Led testing activities on a fast-paced SAFe (Scaled Agile Framework) scrum team, focused in the Note module of the Electronic Health Record (EHR) system, ensuring compliance and quality software• Collaborated with Product Owner to ensure Acceptance Criteria of each work item was clearly defined• Developed and executed test strategies and test cases based on analysis of requirements• Configured and maintained test environments• Executed SQL queries to manage test data, verify test results, and enable automated testing• Identified and communicated quality concerns, taking immediate corrective action in collaboration with software engineers• Drove process improvement initiatives• Contributed as a key Agile team member, participating in Daily Stand-Up, Sprint Planning, Backlog Grooming, Sprint Retrospective and Sprint Review meetings Show less

• 

  ICF

  Apr 2021 - now

  • Sr. Manager, Survey Research Data Processing

    Apr 2024 - now

  • Manager, Survey Research Data Processing

    Apr 2021 - Apr 2024