Michael Caprera

Experience

• 

  Caprera Total Lawn Care

  Jan 2011 - Dec 2013

  Owner

  Responsible for advertising, client relations, troubleshooting and repairing equipment, managing other independent contractors, and performing lawn care services for up to 18 commercial and residential clients.Worked for Caprera Total Lawn Care since 2005 as lawn care associate until assuming ownership.

• 

  Overseas Radio & Television

  Mar 2014 - May 2014

  Intern

  - Actor for 2 daily educational television programs.- Assisted in client-side system upgrades and documented software licenses for company workstations. - Composed and produced original music, jingles and a sample library using Logic Pro X and Avid Pro Tools.- Transcribed handwritten scores into digital scores using Sibelius.- Performed piano weekly in a live band.- Cultural immersion in a multi-lingual environment including volunteering in Taiwanese Boy Scout Troop.

• 

  FedEx Ground

  Sept 2014 - Aug 2015

  Package Handler

  Responsible for scanning, loading, and unloading packages into or out of trailers. Performing quality assurance and resealing damaged packages. Sorting and processing large, heavy, or hazardous packages in a fast-paced work environment.

• 

  Big Bunny Market Inc

  Oct 2014 - Mar 2019

  Business Support Manager (IT, Accounting, Marketing, Operations)

  Wearing multiple hats as a go-to IT, accounting, human resources, and marketing assistant operator of a small, 2 location grocery business and a sister carwash business. Acting as a pseudo-solutions manager across several areas of the business: Information Technology and Special Projects (IT): • Managing company servers (MS Server 2008) and workstations (mixed of Windows 7 and 10). • Managing all software licensing including Veritas Backup Exec, Symantec Endpoint Protection, and SAGE 50 c. • Managing active directory, group policies, and office networking. • Workstation purchasing, instillation, and upgrades.• POS (point of sale) system access management.• Database management, including heavy, deep use of MS Access and MS Excel. Marketing, Advertising: • Managing and supporting the implementation and weekly maintenance of Big Bunny's app-based rewards program. Customer support, marketing, and technical support. • Project manager for company website redesign; partnering with creative vendor (Square Space-based), managed/provided photography, and created a promotional video. • Proofing and approving vendor-provided advertisements. Operations, Pricing, Supply Chain, Security: • Technical Advisor to self-checkout POS system instillation (NCR), partnering with install vendor and company owners. • Managing separate database for calculating and forecasting pricing/supply/vendor selection/purchasing. • Assists Scanning Coordinator (POS Leader) with SKU management, POS (point of sale) system (DUMAC). • Involved in various roles in preparing and promoting the store's weekly ad as well as other assorted administrative tasks/projects. • Assists with CCTV security camera system. Manage workstation access to security software. Payroll, Human Resources, and Accounting: • Managing payroll, accounts receivable, and accounts payable. Show less

• 

  Machado Consulting

  Mar 2019 - Nov 2019

  Technical Consultant

  Technical Consultant • Machado Consulting • Worcester, MA • March 2019 – November 2019Providing Tier 1 help desk support for a wide range of clients and industries. Remote and on-site support in a fast-paced environment. Help Desk Support• Supporting the following OS’s Windows 7, 8, 10, Server 2008, 2012, 2016, 2019, MacOS, iOS, Android.• Troubleshooting printers, scanners, LED signs, switches, routers, POS Systems, VOIP phone systems (Switchvox, 8x8, Digium).• Building, configuring, and installing new computers for clients, in-house and at the client’s site.• Supporting the following applications and services: Office 365, Adobe Acrobat, Adobe Creative Cloud, Sage, Quickbooks, Symantec, Dropbox, CAD software, Medical software, Database software.• Highly experienced with ConnectWise ticketing system: ConnectWise Manage, Control, and Automate. • Managing uses and computers in: Azure AD, Active Directory, Group Policy, and Intune.• Creating documentation and processes for technical solutions to common problems.Marketing/Web Development• Consulting on website development team for creating a new company website.• Conducting market research on the Managed Service industry for developing a marketing and web presence strategy.• Project manager for updating images for marketing material and new website.• Coordinating and managing 2 company-wide photoshoots. Show less

• 

  Sovereign Grace Chapel

  Nov 2019 - Aug 2020

  Musical Director

  Planning and coordinating and leading the music team each Sunday.Configuring, deploying, and administrating Planning Center as a new ChMS for the church and conducting training to church staff and volunteers.Coordinating volunteers for music team and special music. Growing and developing the music team

• 

  Caprera Consulting

  Jan 2020 - Jan 2021

  Independent Technical Consultant

  Alleviating high demand projects by supporting your IT department with temporary technical services.As an independent technical consultant, I work closely with your IT department to reduce their workload and streamline system upgrades and deployments. Services:Computer deployments.Software Upgrades.Auxiliary Help Desk support.Support for Infrastructure Upgrades.Highly adaptable to your company’s environment and technical needs.Supporting Windows 7, 8, 10, Server 2008, 2012, 2016, 2019, MacOS, iOS, Android.If your IT department is overwhelmed and needs temporary help, contract me. Show less

• 

  Unbound

  Dec 2020 - now

  - Audio and video production for the weekly Be Unbound Podcast- Drone Pilot for video projects.- Photographer for events- Contributor to the development of the company YouTube channel Audio and video production for the weekly Be Unbound Podcast

  • Media Production Specialist

    Mar 2021 - now

  • Media Production Intern

    Dec 2020 - Mar 2021
• 

  LeadSimple

  Jan 2021 - Sept 2021

  Customer Success Representative

  Conducting post-sales implementations of CRM and workflow management software for the property management and real estate industry.Educating and training new and existing clients on the software and best practices for their industry.Building out sales pipelines and process workflows within LeadSimple's software according to client specifications.Creating and maintaining excellent client relationships.Working in a fast-paced, fully remote, startup environment.

• 

  Pushpay

  Oct 2021 - now

  - Implementation specialist at Pushpay, a leading provider of digital giving and engagement solutions for churches and nonprofits.- Responsible for leading implementation projects for new customers, configuring their software, training their staff, and ensuring a smooth transition to Pushpay's donor management and app platforms.- Collaborated with sales, support, and product teams to deliver high-quality service and customer satisfaction resulting in the highest customer satisfaction ratings in the department of 4 teams.- Managed multiple projects simultaneously, prioritizing deadlines and communicating effectively with stakeholders ranging from small to enterprise organizations. - Demonstrated strong technical skills, problem-solving abilities, and attention to detail Show less

  • Implementation Specialist II

    Nov 2024 - now

  • Implementation Specialist I

    Oct 2021 - Nov 2024