Katie Grimm

Experience

• 

  Jump N Jungle

  Aug 2010 - May 2011

  Weekend Manager

  Supervise and manage staffs performance throughout shifts. Meet customers needs above and beyond customers expectations. Manage staff schedules. Administer discipline to employees as needed. Answering phone in an appropriate and timely manner. Book and reserve time slots for birthday party time slots. Ensuring deposits go to the bank daily. Place weekly store orders

• 

  Menchie's Frozen Yogurt

  Nov 2011 - now

  Oversee operations of six stores. Conduct phone interviews, one-on-one interviews and group interviews for prospective employees. Supervise and manage staffs performance. Ensure stores are meeting financial goals. Drive focus on excellent customer service in stores. Deal with any customer complaints that are submitted. Find areas for growth opportunities. Visit stores on a regular basis. Know all team member and shift leader duties and positions. Ensure the team is delivering the excellent guest care. Follow up and take care of difficult guest situations. Maintain a clean store. Oversee all ordering and inventory systems. Keep all equipment properly maintained. Responsible for educating, coaching, and developing the entire team Supervise and manage staff throughout shifts. Answering phone in an appropriate and timely manner. Maintain positive attitude. Assist store leader in day to day operations. Ensuring deposits go to the bank daily. Inventory management. Cash management.

  • District Manager

    Jan 2014 - now

  • Store Manager

    Dec 2012 - Jan 2014

  • Shift Manager

    Nov 2011 - Dec 2012