Akhil Mahendra

Experience

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Feb 2016 - Jul 2016

  Customer Support Associate

  ● Resolving Customer concerns across NA & UK● Maintained positive feedback rate at >85% .

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  Accenture

  Aug 2016 - Mar 2017

  Network Specialist- Google Project Fi

  - Improving Program and functional specifications of newly launched telecom services by Google.- Supporting Customers across US markets

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Mar 2017 - Dec 2019

  Program Quality Specialist- Last Mile Analytics&Quality

  ● Defined clear targets, objectives and communicated them to ‘Excellence’ team for ‘Photo OnDelivery’ launch program which has got several appreciations and awards from leadership foradding Customer Satisfaction which was widely appreciated from customers across ‘NA’.● Worked directly with core tech teams, offshore management, and senior leadership to achieveimprovements in ‘Routing systems learning’, ‘Delivery Service Partners Payments’ complianceprojects resulting in cost saving of 25$ MM worldwide.● Trained, coached, mentored and managed directly 20 staff to ensure smooth adoption of newlylaunched ‘DSP Resource Check‘ program which helped in achieving 90% quality bar &responsible for the monthly payment flows to DSP’s.● Developed a deep understanding of the business objectives of global stakeholders, evangelizedthe product vision and built trust by maintaining an accurate and achievable roadmap. Show less

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  AMAZON TRANSPORTATION SERVICES PRIVATE LIMITED

  Dec 2019 - Sept 2021

  Business Analyst - Capacity Planning & Execution, Supply Chain

  ● Driving Analytics & Programs related to First Mile Space Management of entire India networkcomprising of 35+ Fulfillment Centers● Established mechanisms to create space across all Fulfillment Centers by optimizing storage ofinventory units to save 30.4 MM of CAPEX● Performed regular ‘Deep-Dives’ to identify space constraints across FC’s and presented them tosites with Root Cause & Data Analysis which has helped in Space creations and Qualityoptimizations that have resulted in an increase of ‘IB’ and ‘OB’ efficiency by 75%.● Initiated a program which has reduced the space related appointment deletions from 11% to 6.43% Show less

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  JCPenney

  Dec 2021 - now

  • Technical Project Manager

    Jan 2024 - now

  • Senior Business Analyst (Business Intelligence)

    Dec 2021 - Feb 2024