Saeed Al Hamumi

Experience

• 

  Hewlett Packard Enterprise

  Jan 2009 - Jan 2012

  • Works on problems /projects of moderately complex scope.• Regularly contributes to the development of innovative principles andideas.• Evaluates unique circumstances and makes recommendations.• Unique mastery and recognized expertise on relevant subject matter• knowledge including technologies, theories, or techniques. • Utilizes professional concepts and theoretical knowledge acquired• through specialized training, education or previous experience.• Exercises independent judgment within defined practices andprocedures to determine appropriate action.• Develops expertise and practical knowledge of applications withinbusiness environment.• Applies basic foundation of a function’s principles, theories andconcepts to assignments of limited scope.

  • IT Technical Solution Consultant II

    Jan 2010 - Jan 2012

  • IT Technical Specialist

    Jan 2009 - Jan 2010
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  AL BAKRI GEN. CONTRACTING & MAINT & REAL ESTATE

  Jan 2012 - Jul 2013

  IT Administrator

  • Handling IT-related incidents with the objective of providing initial assessments resolving straight forward incidents where possible using best practice standards and procedures. • Administered Windows server 2008/R2 network with its roles and Active Directory.• Initiates the procedure for handling detected incidents including recording basic details of the incident covering symptoms, basic diagnostic data and information about the related Configuration Item (CI)• Deploy authorized software to laptops and desktops.• Provides effective interface with users to ensure that all diagnostic information is logged for error resolution and incident analysis.• Make initial diagnosis of any problems and advises on known solutions, where applicable, providing information on updates, known errors and changes in availability.• Contributes to the maintenance of incident records throughout the incident life cycle.• Provide effective information to end users regarding the effective use of desktop systems, products and services to solve simple and routine IT problems and incidents.• Allocates unresolved incidents as appropriate in accordance with established escalation procedures.• Deploying best practice solutions that aligned with business goals of ITIL.• Responsible for setup, configuration, testing, upgrades and deployment of desktop/notebook machines running Windows Vista/7 in accordance with organizational policies and procedures. Show less

• 

  Abu Dhabi Municipality

  Jul 2013 - now

  IT Engineer

  • Providing Second level troubleshooting for all devices and systems.• Troubleshooting network, LAN and wireless connectivity.• Providing technical support in person, via phone, e-mail and remote support software to our client base using SCCM R2 2012.• Testing OS images compatibility with all application and HW before deployment. • Administrating AD, users accounts, emails using exchange server.• Troubleshooting desktops, laptops, software, MF printers and scanners.• Implementing Port security procedures to ensure extra security level for the network.• Setting up user accounts, permissions, passwords and security groups in Active Directory.• Monitoring DHCP scopes, IP reservations and MAC filtering in windows server 2008 R2• Coordinating with suppliers & vendors for best price and negotiation offers. • Maintaining a well-documented incidents history for future resolution in managed time.• Installing licensed software to desktops, laptops, workstations along with Anti-Virus software for full protection.• Implementing ITIL good practice for efficient solution by determining the impact to meet the (Service Level Agreement) SLA.• Day to day monitoring of network user and overseeing security of all systems, especially the internet. Show less