Mohammad Tawalbeh

Experience

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  Capital Broker company

  Jul 2008 - Apr 2009

  Customer Service

  • deal directly with customers either by telephone, electronically or face to face• respond promptly to customer inquiries• handle and resolve customer complaints• obtain and evaluate all relevant information to handle product and service inquiries• set up new customer accounts• process orders, forms, applications and requests• manage customers' accounts• maintain customer databases• communicate and coordinate with internal departments

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  EXtra (United Electronics Co.)

  Jul 2009 - Jul 2015

  Computer Section Head

  Responsible for aggressively driving sections sales and profit growth by insuring a friendly , well trained customer responsive team that is highly visible on sales floor . Responsible for the overall of section sales and service performance whilst maintaining section standards with high sense of urgency and high energy level , attention to details , demonstrating the philosophy of hands- on management while exercising our company culture of "​ C.C.A,R,E "and by treating employees as individuals with dignity and respect Essential Job Functions :• Ensure that all sales employees understand the company customer services philosophy • Ensure that all customers complaints are solved daily with a high sense of urgency • Responsible for aggressively driving sales cross all sections• Monitor weekly sales and inventory performance report and identify improvement opportunities • Communicate action plans for sales improvement with section heads • Ensure competitor pricing is checked and monitored through weekly price audit • Ensure store atmosphere supports "open door policy"• Ensure all company training programs are implemented through the store • Ensure any changes to company policy or procedures are communicated to the staff in timely manner • Ensure adherence to all company directed programs • Detect common signs of shoplifting theft and other security risks and promptly communicated to loss prevention • Ensure that all store team adhere to personal dress code • Ensure all store team maintain a professional code of conduct when dealing with customer • Ensure that all section heads are briefed daily on store and sections performance • Ensure section heads are communicating with all salesmen through daily briefing • Manage payroll hours and controllable expenses• Make recommendations to store manager on how to leverage expenses increase sales and maximize service Show less

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  SmartBuy™

  Apr 2016 - now

  Retail Sales Supervisor

  Sales , Service , Customer Service , stores management , Purchase orders , Daily inventory , Deals with suppliers , Duty manger , Marketing Audit

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  Compute

  Feb 2017 - now

  B2B

  corporate