Drishya Singh

Experience

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  Ginger Hotels - A TATA Enterprise

  Jun 2017 - Apr 2020

  Guest Services Associate

  Perform all check-in and check-out tasksManage online and phone reservationsInform customers about payment methods and verify their credit card dataRegister guests collecting necessary information (like contact details and exact dates of their stay)Welcome guests upon their arrival and assign roomsProvide information about our hotel, available rooms, rates and amenitiesRespond to clients’ complaints in a timely and professional mannerLiaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needsConfirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guestsUpsell additional facilities and services, when appropriateMaintain updated records of bookings and payments Show less

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  Lemon Tree Hotels

  Jan 2021 - Jul 2021

  Front Office Executive

  To prepare reports on room status dailyTo prepare DBR Take reservation and amend it as per requestTo maintain records of complaintsUse suggestive selling and upsellingTo pre- register reservationTo update rack rate regularlyTo receive guest promptly and assign them roomsTo look and Care for special requests of a guestTo welcome guest and greet him with warm smileTo attend briefingTo ensure proper hygiene and grooming all the timeTo follow duties and responsibilities assigned by senior staff Show less

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  Pride Group Of Hotels

  Sept 2022 - Dec 2024

  Sr. Duty Manager (Acting AFOM)

  Greets the VIP guests of the hotel. As directed by the Front office Manager, Performs special services for VIP Guest’s.Assists in VIP’s arrival departure in absence of guest relation officers.Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests.Assists in sending guest messages.Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- showsPrepares and checks for VIP’s arrival and escorts guests to rooms.Co-ordinates with all departments concerned in order to maintain Front Office functions properly.Operates the front office computer system in order to assist front office attendants.Checks group department, fit and ensure switchboard makes appropriate wake up calls.Handles guest complaints and other related problems and reports on the Assistant Manager’s log book.Assists reception, business centre, cashier, concierge and bell captain during they are busy.Answers guests inquires, handles complaints and attend to the needs of the guests.Approves and sign for allowances, rebates etc., as required by Front Office Cashier.Authorises charges to be made for late departures and/or compliments on them.Promotes and maintains good public relations.Motivates and maintains good staff relations.Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Show less

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  Wyndham Hotels & Resorts

  Jan 2025 - now

  Sr. Duty Manager